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Received $200 Verizon Gift Card with No Balance

I recently signed up for a new line on our family plan, and also purchased an iPhone 14 for the new line.

Part of the deal included a $200 Verizon gift card. The gift card arrived with the phone, but when we went to our local Verizon store to purchase some accessories for our new phone, the local specialists informed us that our card has a zero balance. We were told to contact customer service since the original transaction was online, but I have not been unable to get any resolution. Anyone else have this issue?

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Update: I spent an hour on the phone with Verizon customer service. After being put on hold multiple times, I was told that Merchant cards would be able to help me so I was transferred to that department. However when I was transferred, the agent told me that they only deal with purchased gift cards, not promotional gift cards. So they said they would transfer me to the correct department for resolution. They ended up transferring me to the Verizon Customer service line!

Note: my receipt has the following description for the gift card: "Digital Exclusive $200 AAL Abandon Cart Sweetener - DPP and Full Retail - Consumer - Online only."

vzw_customer_support

Hello RyDel28, thank you for reaching out to us. We're so sorry you're having issues with your promotion. We would love to help as much as we can. We will be sending you a private message to further assist.

~Ivone

amygal82@gmail.com

So what happened? Because I’m about to get one too

I am having the same issue.

vzw_customer_support

Hello, Kcalero87, thanks for reaching out in reference to yoru gift card! We can help take a closer look to see what's going on with your balance. So we can best assist, we will be reaching out via Private Message.

-Lauren

Where you able to fix your problem because this exact thing is happening to I picked up device since the 28th of April and still no answer

Where they ever able to help you because in having the same issue and so far can’t find who to talk to I picked up device on the 28th of April and store tells me to call customer service and they say to go back to the retail

Yes, one of the customer service reps who monitor these forums reached out to me and was able to resolve the issue the same day. Try replying to one of their posts on this thread to get their attention.

UPDATE 2: one of the customer service reps who monitor this forum reached out to me and was able to resolve the issue the same day! Might have to wait a little bit, or try replying to one of their posts in this thread to get their attention.

amygal82@gmail.com

This is happening to me also!!!

amygal82@gmail.com

Same promotion, same transfer. Even the merchant guy has been saying it’s been happening often. Why is it it being reported? Or at least allowing them to redirect to the correct department?

amygal82@gmail.com

I’m having the same issues. Can you please help me as well? The people you hired don’t understand what is going on at all

vzw_customer_support

We're sorry to read about the issue with your Verizon gift card. Where did you check the balance on the card? ~Peter

vzw_customer_support

AJ5512, we want to make sure that your promotional gift card works as expected. To best assist, we'll be sending a Private Message.

~Izzy

I’m also having this issue. I tried to talk with a rep through the chat about it and she just said she would talk to her supervisor and then sat there and tried to sell me an iPhone 15 for free after I just did the promotion for the iPhone 14. I don’t want to go through that whole process again, especially when the first promotion isn’t working the way it should. I just want help with my gift card, not to be sold on more products.

vzw_customer_support

I know how disheartening is would be for me if I received a gift card that seemed to have a zero balance, Adaydayyy. I am happy to help take a closer look into this. We will need account access to assist, so please be on the lookout for a private message from us.

-Joseph

Exact same experience happen to, new line/new phone 200 gift card deal.

Got the phone, AC adapter and gift card. Went ahead and try to use it yesterday to pay part of my phone bill and got the card invalid message.

Was on hold with a Verizon online agent and phone calls for over 2 hours yesterday, pass along through many people. In the end they could not help me. I am hoping they fix this, as It appears many people are experiencing this problem.

vzw_customer_support

Hi it2swaw. We can help you here! We know you have spent valuable time with Verizon agents and not getting the answers you are looking for. This is frustrating. You are now with experts that can take a closer look and provide you with answers and options. Please reply to the following private message and we will work together to get the relevant details.

-Deb

I have the exact same issue with my 200 gift card from Verizon . Been juggled from rep to rep with no resolution.

vzw_customer_support

We're sorry to read about the issue with your gift card. When did you receive it? ~Peter

I’ve been having the same issue. It’s been 3 days and countless different reps and they just keep handing me down to the next person or giving me phone numbers that tell you to go to the nearest Verizon store.

Wow! I have the same exact issue. Received my card April 17th and still no resolution for me either. I was not aware many customers had the same issue. Talked to numerous customer service reps and no one could help me.

I’m having this same exact issue. It seems to me that they do this on purpose to see who is willing to go through the gauntlet of calls and holds to redeem their card. If I call in and have to waste hours of my precious time to get my $200 then they had better stack another $600 on for my wasted time.

I’m having this issue now only it’s only $100 not the full $200

vzw_customer_support

Donald_J, let's figure out what the issue is with your gift card. We want to make sure that you're able to use it without any problems, and we're here to help. Please be on the lookout for a Private Message.

~Jesse

vzw_customer_support

josephrl82, we'd love to help with any gift card issues, and will be sending a Private Message for further review and assistance.

~Izzy

vzw_customer_support

Johnsky12, I would be equally concerned if I received a promotional gift card with half the value that was promised to me. We'd love to take a closer look, and will be sending a Private Message to best assist.

~Izzy

The same exact thing happened to me. I received the gift card with the phone in the mail. Tried to check balance and use it and it says it’s invalid. Have called several times now and spent way too many hours on the phone to get no help. Everyone say something different. It’s absolutely infuriating. I feel played.

I am having the same issue and needing help.

I am having the same issue. Can someone please message me.

Having the same issue

Who was the reps name ? This is getting ridiculous.

I need your help Ivone. I am having the same issue

vzw_customer_support

Hello, Kayleigh28. So sorry to hear of this but help is here. When you called the number on the back, does it provide a zero balance?

-Natasha

UPDATE: After 1-2 weeks I finally got my card. Had to talk to several agents, online and over the phone.

After sending them pictures of the physical gift card (front and back) and receipt of new phone/add on line transaction I was sent a new gift card.

I’m having the same issue, purchased the phone in April and still haven’t been able to use the card, always says inactive gift card number

vzw_customer_support

Thank you for reaching out to let us know you've run into this issue of the balance not reflecting. Please be on the lookout for a Private Message.

-Melissa

Woah it’s insane how many people are having the same issue. I too and having the same issue $200 I was going to use it towards my phone bill and boom there’s no money in it. I think I may just cancel with them a don they’re always having outages in my area I never had any issues with t mobile just thought Verizon was better. I still want my $200 goft card tho.

AppalachianGhost

Having same issues as others says invalid. Please assist

vzw_customer_support

AppalachianGhost, let's figure out what's going on with your gift card. Was this part of a promotion during the checkout process? If you go to Account > Orders and click your most recent order, is there anything there to redeem? What kind of purchase (upgrade, new line, port in) was the gift card for?

~Jesse

This is happening to me too.

vzw_customer_support

Hello, Lynn57. So sorry to hear of this but rest assured, help is here. I have sent you a Private Message for further assistance.

-Natasha

I also am having the same issue with my gift card. Was hoping to use it towards my bill. Have not received any help at all when I call

vzw_customer_support

Happy Thursday! Getting a Gift Card with no balance can certianly be a shocker. Let's take out the magnifying glass to inspect this case a little closer.

For more Gift Card info, check out our FAQs: https://www.verizon.com/support/gift-card-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Same problem. Invalid gift card.

vzw_customer_support

We are here to help with your Gift Card questions and concerns. Please tell us; Have you tried to call the number behind the Gift Card?

~Maria

Same issue. My $200 gift card keeps saying invalid when I try to enter it under payment options.

vzw_customer_support

Hi thauch. We are here to help with this dilemma! Let's figure out why you are getting this "invalid" message when entering the gift card? Are you using this to make a payment on your Verizon bill or purchase on the Verizon website?

-Deb

Anyone get any resolution to this issue. I also have a $200 gift card that was not activated prior to being shipped out. Have tried numerous calls to different customer service reps who have not been able to resolve

vzw_customer_support

We are discouraged to hear you are having this dilemma with your Gift Card. Is this a physical Verizon Gift Card or Digital Gift Card received through email for a promotional offer?

-Deb

Did you get any help? I have this in my cart and I am not buying the phone if this is the case

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