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Trade in sent to Whiteland IN

I sent my trades using the verizon qr codes at the usps store on dec 20. Ups shows them being delivered on dec 22 to RETURN_PROCESSING_CENTER_ADD VERIZON WIRELESS, 45 MISSION R WHITELAND IN 46184- verizon tracker shows them shipped but still not received for over a month now i am being billed back for my trade in credit for the last month and they took away the credit for the future months cs said that IN Address is not verizon. I’m tired of getting the runaround from verizon support. Has any one else sent there phones to this address? Who is the direct person I can contact about this to get corrected?

Comments

Verizon_Support

Good Morning Mikenl. Let's work together to get the status of your trade-in being returned. We want you to receive the trade-in credit as expected. Please reply to the private message to collect details privately associated with your account. Your account security is Verizon's top priority.

-Deb

KD0919

Same issue same address. The crazy thing about it is they sent me a text message saying they received my trade in and my credit was applied. Now all of a sudden they want to act like they didn't receive it. I got receipts and proof that I bought it to the store so

Verizon_Support

Oh, no! Dealing with trade-in issues can be frustrating, especially when the device(s) registered as not received. Verizon is here to help.

Check out our trade-in FAQs for more details: https://www.verizon.com/trade-in/faq/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

RevCollins

Hey mikenl, I’m currently dealing with this issue. Were they ever able to get yours handled?? I stopped by the store we worked with for the purchase in February this evening and he was very dismissive (Justin at Verizon in Benton Harbor, MI, if anyone is keeping track.) I then spent over an hour on chat with someone (who never gave me their name) and they pushed it off and said it was UPS’s problem (even though UPS shows delivered) then they just dropped the chat before I could respond.

so, if you have a direct number or name that helped you, that’d be awesome! Thanks for considering.

noahcbradley

I'm having the same issue! They want to us to pay $1099! They said it was supposed to go to Texas not Indiana, but this is the lable they provided us with. This is crazy.

Verizon_Support

RevCollins, the last thing we ever want is for you to have problems with your trade-in. We want to take a closer look at the situation and we're sending you a Private Message so we can gather more details.

~Jesse

Verizon_Support

Hi Noahcbradley, thank you for reaching out with your trade cocnern. I want to make sure we're aligned as there are a few different scenarios happening in this thread. Did you do your return through a store location or through shipping? If through shipping, was this the return label that was in the original box? I ask because the return label in the original box is if you're returning the purchased phone. Did you do a trade in order anywhere? Thanks in advance.

-Melissa

noahcbradley

I ordered my replacement phone at a Verizon store and they sent me a box with a prepaid shipping label. I put my old phone in the box that was provided with the shipping label attached and it was sent to Indiana. I have UPS tracking information. We have addressed this with customer service on at least two different occasions now in which they said they would remove it from our bill and the charge is still showing.

Safasan

I’m having this same issue! I sent in the phone using the box and label sent to me from Verizon. I’m getting messages from Verizon that they didn’t receive the phone, but I have UPS tracking proof the phone was delivered tothe Whiteland Indiana address. I still haven’t been charged as it’s not the 30 days yet, but I’m assuming this will happens. How can I make sure I don’t get charged. This is obviously a mistake on Verizon’s behalf .

Verizon_Support

Hello Safasan, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

Verizon_Support

We're here to help. Let us know if you need assistance. ~Peter

RobinsKat

I upgraded and sent the phone to Verizon In Ft. Worth Texas. UPS is saying there is an issue but I can’t get ahold of them until Monday. It got to the terminal on the 5th and it is the 15th now. I’m not sure what the problem is…

Verizon_Support

@RobinsKat
wrote: I upgraded and sent the phone to Verizon In Ft. Worth Texas. UPS is saying there is an issue but I can’t get ahold of them until Monday. It got to the terminal on the 5th and it is the 15th now. I’m not sure what the problem is…

We understand your concerns and we are here to help. You shared that you returned your devices through UPS, was this using a return label provided by Verizon for your account? Do you have the tracking number so that we can take a closer look to see what the status is showing? Have you since received any updates from UPS or Verizon regarding your return?

-Andi

CV33

I was never sent the return kit in the mail. For my trade in. I called Verizon and the customer lady tried to email the shipping label so I could print it out and take to UPS. The email never came. She tried my other email and it never came to that one as well. So I was told to take my trade in phone to a corporate Verizon store in Billings, Mt. So I took it to that store and one of the employees printed me off the shipping label, gave me a box along with a FedEx label bag. I took it to FedEx and got a email from FedEx saying it was delivered to Whiteland, Indiana. So I went onto my verizon account to see if my Trade in update has changed. It did not. So I called Verizon customer service to see why it never changed. The lady told me that it was supposed to Texas, not Whiteland, Indiana and I might be charged for that trade in. So I went back to the Verizon store and told them what had happen and the guy that was helping told me to call FedEx and get the package retrieved. So I did contact FedEx and I put a claim on it to be retrieved to be sent back to Great Falls, Mt to that Corporate store. The sales guy took my information and he said he will be following up and will let me know what's going on. I will be also making phones as as well on the status of my trade in that got sent to this Verizon return place in Whiteland, Indiana.

BruceLe

I have the same issue. Verizon just removed my $830 device credit even though I sent the trade in phone back a month and a half ago. I have a tracking number for the shipment and UPS say it was delivered to Whiteland, IN. Please help.

Verizon_Support

Oh, no! We are truly sorry to see you in this situation. The last thing we want is for you to have a negative impression of Verizon.

For more info, check out our Trade-In FAQs: https://www.verizon.com/trade-in/faq/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Jeskay8098

I’m going thru this now. I’ve wasted several hours on the phone trying to settle this. I’m now being told that I need to confirm with UPS that it was delivered. I’ve provided the proof of delivery but still need to contact them according to Verizon.

Dolagunju

I’m having the same problem! It’s insane at this point

robyndenise36

For the phone I’m trading in Verizon sent me a box with a prepaid shipping label. I put my old phone in the box that was provided with the shipping label attached and it was sent to Indiana. Seems like a simple process yet NOTHING WITH VERIZON IS SIMPLE NOR STRAIGHT FORWARD. I have UPS tracking information saying it was delivered today yet on my Verizon app it doesn’t even show it was “Shipped” let alone “Received”. It’s absolutely unacceptable to me that this is a reoccurring problem with Verizon. The even crazier thing is I read about the Trade In problems so specifically opted to bring my Trade In to my local store and after doing so they told me “there is a glitch with us doing it in the store so you’ll have to switch your option to mail in”. This is crazy.

Verizon_Support

We are here to help clarify the concerns you have regarding your trade-in. We sent a Private Message to assist you.

~Geo

erikankrom

I've had the same issue for months now. Called at least 4 times. I was assured by a support supervisor that this would be addressed on my next bill, and it was not. Now calling for the 5th time. This is making me want to switch providers for this experience alone. Either someone is committing fraud at this location, or they have a broken process. 20 people reporting this same issue is not an anamoly.

Verizon_Support

erikankrom, we never want you to have problems with a return, and we want to make sure we're taking a look at exactly what's going on and find you a solution ASAP. Please be on the lookout for a Private Message so we can better help you.

~Jesse

Geeanthony18

I too have this exact issue. I simply want my iPhone 17 so I can trade in my phone. Please help me asap Verizon or I fear I will shut my account down and switch to T-Mobile. I’ve been having too many issues like this over the years.

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