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Can I expect a return email?

I got an email on 9/3 telling me that my online bill was ready with an auto pay date of 9/16. The bill includes a $25 charge for a payment return fee due to a problem with auto pay last month. This email doesn't contain any "Do not reply to this email" statement so I replied to it on 9/3 with some questions about the return fee and my reply did not bounce back to me.

Can I expect a reply? If so, when?

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SynthpopAddict

Some email addresses aren't configured with a "no reply" feature, but responses will go to some unmonitored place, so not sure.

I'd say your best bet is to login to your account and see if the autopay was shut off, because if there is some problem with an autopay getting declined, the system turns off your autopay and you can't sign back up for 6 months. Your bill would also show an additional fee for not using autopay or the declined charge thing? The CS reps who hang out at the forums aren't here on Sundays, but hopefully someone will stop by during the week; otherwise, I'd call Verizon or try the live chat.

LarryRoberts17

Thanks for your suggestion. As a result of one of my various efforts to contact Verizon this morning I received an email inviting me to chat with a CS rep and my problem was resolved.

Verizon_Support

Hello, LarryRoberts17. Help is here as we can provide some answers regarding the auto payment and the return fee of $25. Typically, those emails are auto generated as you wouldn't receive a response back but you can here via this platform. I have sent you a Private Message for further assistance.

-Natasha

LarryRoberts17

Natasha thank you for reaching out. I got the payment return fee removed yesterday in a chat with Gilbert. I still don't understand how I could get an email thanking me for my payment from my Chase account when in fact Verizon as far as I can tell had NOT received payment from that account. Gilbert advised that there are several reasons why a payment fails and enouraged me to contact Chase for all possible reasons. In my case I know it wasn't insufficient funds in the account. I would really like to get the Chase account to work and I have unlinked it from Verizon and then re-linked it. Is there anything else you can suggest? Thanks for your time.

Verizon_Support

Thanks for following up. Glad to see we were able to help you out with the return fee. We are truly sorry for the payment dilemma. Hopefully you get a chance to contact your financial institution for additional details.

Thanks for being the best part of Verizon.

~Gilbert

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