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Payment Due Date Changed Without Notice

The payment due date for Fios internet and home phone has been the 11th of each month for years. Starting in February 2025, it changed to the 6th. In March it changed to the 9th. In April it was the 6th, May the 7th, and June the 6th. There was no notice that this change would occur.

I called support for an explanation. The representative verified the information, had no explanation, and promised a callback which was never received.

I would like the payment due date returned to the 11th of each month. Who should I contact?

Thank you.

Comments

SynthpopAddict

That's odd. I did find on the Verizon website that in order to change your billing date, you login to My Verizon > Bill > Manage Auto Pay > Manage. Then follow the instructions to change your billing date.

DANIELL

Thank you. I do not use (or want to use) Auto Pay. Appreciate the information.

SynthpopAddict

You're welcome. I don't know why your billing date is now floating around by a few days each month then. Unless this is like what some other utility companies are doing - my electricity, water, and natural gas bills come out at a little different time each month; it's always within a few days of the month when the previous bill was issued for the month before.

VZ_jenn

Hi DANIELL, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Verizon_Support

We want to make sure you get the support you need, our Fios support team can be reached at1-800-837-4966.

~Pam

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