Why does it take Verizon 2 months to disconnect phones

Question

I have been trying to get phones off my bill, also a watch that was lost a year ago. I have been calling and speaking to service people for a month and they are still charging me for phones not on my bill, anyone have a email that can start paper trail?

VZ_cathy · Accepted Answer

Hi @richeybren

I'm sorry about the problems you've been having.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

* Instagram: Instagram.com/Verizon (Pre-paid excluded) 
* Facebook: Facebook.com/verizon 
* X (Twitter): x.com/verizonsupport