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Galaxy Nexus Rebooting Loop on Wi-Fi...

This has come up on other forums, I'm just wondering how many people are experienceing this...

If the wi-fi is switched on, the phone starts to do reboot over and over, the only way to stop it is to do a factory reset.

For some, the wi-fi works on a remembered netowrk, but begins a boot loop as soon as you leave the remembered network with the wi-fi toggle still on.

Many are experiencing the boot loop on any network. Some say it's only when the phone recognizes a Wireless-N network.

Mine can only connect ot wi-fi in my house. If I leave my house with the wi-fi on, it will boot loop as soon as it switches over to 3g/4g. The boot loops stop as soon as I get back in range of my netowrk,

If I keep the wi-fi off, it's fine, but if I toggle it on away from home, there is no fix for the boot loop, except a factory reset from the recovery menu.

My phone has already been replaced, but at this point I don't know what to do....

Is this a known issue that will be fixed with software patch, or should I just return it all together and give up.

Comments

suminater

I am having the exact same problem.

It happens on any network for me. If i get out of range of the wifi it goes into a bootloop,

which like op said a factory reset is the only option to fix the issue for me. Returning to within wifi range doesn't work for me.

I'm going to exchange mine tomorrow.

ymDroid

Here is a thread on AndroidForums.com....

Galaxy Nexus Stuck in Boot Loop

You're not alone. Have you called VZW and Samsung (1-888-987-HELP) to report it. it needs a software fix, but they are unaware of the problem.

I think many people just don't know, becasue they haven't used a different wireless network then what they were using before getting the Galaxy Nexus.

jwilliamson

Good luck with that. Samsung's response is to reflash the phone. What this entails is sending off your unit to them so that they can repair it. That's a quite nifty for my 3 day old phone that has already been replaced once by the carrier. Somebody needs to fix this issue...

coreya

I had the same issue. Switched out the phone and while in the Verizon store with the new phone the verizon person toggled off wifi and got the same problem in the store.

I havea Verizon router at home where this happened 3 times, secured with WEP.

When the phone comes back into my house it works again.

Where can we look to know they fixed the issue?

Tooch323

I thought I was alone in this situation!!!! I got my Galaxy Nexus at Best Buy on Friday. Everything was fine for the entire day, but I sat down to get myself aquainted with it on Friday night. I pushed the wifi button and it turned off. It continuously tried to reboot itself but it never turned on. Needless to say I didn't have a phone all day on Christmas. I went back to Best Buy this morning andthe phone turned on when I got into the parking lot. They told me there was a problem with the phone so they gave me a new one. After I got the new one I went just outside of the parking lot, hit the wifi button and it shut itself down again without restarting. Once I was in the parking lot again it let me restart it. SO there's obviously an issue when there is no availale wifi hotspot. I marched right back in, told him I couldn't deal with this for another 3 hours so he had to find a fix and I'm going back on Wednesday to hear his solution.

I hate to say this since I really love the phone, but I think I might just return it and get an iphone.

ymDroid

I just wanted everyone to know that VZW isn't planning on doing anything about this.

A little over a week ago I spoke to one of the senior techs at VZ Customer Care. She said she would do more research into the issue, addressing it with Samsung and other senior techs.

Well she called back, today to explain to me that she had been extensively looking into it and VZW has been unable to replicate it or identify such an issue.

The only issue they can find is related to boot looping from customers trying to root their phones, which they do not support.

Basically, they don't plan on doing anything about it.

The fix above may be your only recourse.

Just an FYI.

OH and if you have an opportunity, call VZW tech support (611) and make the agent log it into their internal tech forum.

securitynick

Really glad to see this because I'm not the only one. 2 days ago it did this when I was leaving work, it was the same day as the 4G outage, so I had Wi-Fi turned on at work. As soon as I got in the car it did this, nothing would fix it (didn't try to factory reset at the time). Immediately took it to Verizon and had them swap it out. Funny thing about it though is I had unlocked the bootloader (but not rooted yet) so it showed the "unlock" icon at the bottom with the Google splash screen. The rep helping me said, "looks like you got locked out of Google somehow." No matter how many times I actually said that it was an "unlock" icon and that it was "unlocked" he kept saying, "yea, I guess you got locked out of Google." Then, yesterday, I was leaving my work for lunch and I can't remember if I had Wi-Fi on, but as soon as I got into the car the new phone did it. I must have had Wi-Fi on at the time given all the responses. This time though I was in a rush, so I tried to do a factory reset. Haven't had Wi-Fi on since, so I can't test it yet, but basically I just want to report that I'm yet another person with this issue. Verizon/Samsung/Google, get it fixed.

davischip

Got my phone yesterday as a replacement for a Bionic. Durning initial, out-of-box setup began having this boot-loop issue. Found that when I take my phone out of range of a wifi router it will stop rebooting. Have to leave wifi off or it will make a popping noise and start rebooting as soon as a wifi network is in range.

Think I'll try and figure out how to replace the glass on my Motorola Bionic.

What a lovely piece of cr*p my Samsung Galaxy Nexus is!

Imperator

Hey, I have the same exact problem. Just got the phone and right out of the box after activating it - tried to turn wi-fi ON. Phone started a reboot loop and the only thing to stop it was removing the battery. Verizon says software update is expected in March, but sorry I can't wait till March to use my phone. Returning it, sorry.

davischip

Found that installing a custom ROM, such as GummyJar, will fix the WiFi issue. Of course now I'll have to re-lock the boot-loader and flash a the stock ROM back if I ever need to use the Warranty. Oh well, what's the worst that can happen; the phone crashes when it gets close to a WiFi router?? That's just crazy talk!

Imperator

Mine did it right after enabling wi-fi in the phone - just like other people posted. And then it goes in cycle non-stop and gets really hot, so you have to get the battery out in order to stop the problem. Then you have to do a master reset every time it occurs. Not so convenient at all...

Ps343

Mine (24 hours after purchase) did the same. I was able to quickly shut off wifi one time it actually booted up completely before it started to reboot again and it isn't rebooting now. And I'm glad because I was going to be VERY upset if I had to factory reset after just getting everything set up how I wanted it.

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