Gingerbread Update Broke HTC Weather/Clock Widget

If you use the search key in the lower right hand corner of the Inc 2 and type clock does it pull up anything?

From the Home screem, search only pulls up Google response to the term "clock". From the Apps screen, search on "clock" produces no results. The Clock app has vanished. :smileysad:

:smileysad: Looks like a factory reset might be your last resort. I'm getting tempted to do the same myself. Now my gtalk app keeps dropping and logging off on its own. Really frustrating and annoying. :smileymad:

lahayed

You can do the factory reset, but then your phone is going to automatically update to the new Gingerbread again. We are pretty much stuck until the designers pull their heads out of their butts and fix it.

Unbelievable! I set the alarm and go to bed. Wake up on my own. Look at the phone. No alarm and now I can't access the alarm screen! How is this possible! It worked fine yesterday, :smileymad: I am getting extremely annoyed with this phone.

I may be on to something here regarding the broken Clock/Alarm app...

Go to Setting > Applications > Manage Applications > All and scroll down to the "Clock" app. On my DINC2 w/GB, the Clock app is grayed out whereas the other apps are all listed in bright bold white. I checked the entire list and ONLY "Clock" and "CityID" are grayed out like this. There must be a connection, no?

More info:

This is what my DINC2 reports for the Clock app:

version 1.00.000.081006.605
Storage 0.00B (for all three Total, Application, Data)
Cache 0.00B
Launch by default- no defaults set

Another user on another forum whose clock app still functions reports that his cache is also zero, but his storage is different for all three, total being 596KB (app 420KB, Data 176KB).

It looks like the clock app just isn't there for some reason.

I had to do a factory data reset. The clock app is back My info under applications is as follows

Storage

Total - 92.00 KB

App - 0.0 KB

Date - 92.KB

Cache 0.00B

The only other things I messed around with last night were skins under Personalize and the Dock app. I don't know if that those have anything to do with the the clock app disappearing.

My talk app seems to be working ok again but it is still too soon to tell overall how the phone will hold up. A factory data reset might not be the answer even though it will be suggested by VZW support. The signal reception has to be a hardware problem as that seems to be unchanged. I continuously get an error on the Market saying that I do not have a connection! :smileymad:

AngM627

I'm not having an issue with the clock app - I'm having an issue with the weather. It periodically says it can't find my location! Maybe this means they should update us to sense 3?

deterleigh_73

This is the same issue I am having. The clock/alarm portion works fine but the weather portion keeps saying it cant find the location and/or location service.

Thanks Midnight_Blue for your inquiry and posting what worked for you. Also thank you others for your suggestions.

I would recommend first clearing the cache from your clock and clock widget by going to Settings>Applications>Manage Applications>All>Clock>Clear data/cache/force stop. If you are still having issues, then I would recommend doing a factory reset.

Mysteriously, the Clock app has reappeared in the app drawer and the clock widget functions again on my DINC2!

I updated and installed a few apps yesterday which may have triggered a fix perhaps?

Updated the CNN app
Added GateGuru
Added Priority Pass

Don't know if this is now resolved permanently, something tells me it will only be temporary, but thought I would report this.

same thing. Alarm worked for a few days after an upgrade and just diappeared yesterday. Clock application says "not installed" if try to run directly.

As suspected, it was only a temporary reprieve. My clock has disappeared once again! Come n HTC and Verizon, get this resolved!

I think this is worse than the compass issue it had before the 2.3 upgrade. People actually rely on alarms

Initech_milton

I sent a message to HTC about this problem and this is what I got back from them:

"Thank you for taking the time to contact us,

I know how incredibly frustrating it is to receive an update and not have one of the features you enjoyed with the other rom.

We are aware of this issue and hope to have a resolution for you soon. Unfortunatly we do not have an ETA as of yet. We do apologize for the inconvience and if we can be of any further help please do not hesitate to contact us back.

As always, we are here to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, or by phone at 1-866-449-8358....."

So yes they know the problem. And I love how the guy used the word "incredibly" in his sentence. In the meantime, I had to download a free alarm clock form the market.

Addictor

Yeah, I basically got the same response. My wife and I both have the DInc2's, and her alarm functions disappeared, but mine is still there. She uses the alarm, I don't. She's already getting REALLY frustrated by this and the reception issue. I think they need to put more effort towards their software/firmware builds and fixes. Issues like this shouldn't go on for as long as it has.

mdolinger

My coworker and I both have DINC 2's. got them the same day. My clock isn't working, hers is. I did the factory reset as I was told by my local verizon store which solved the problem short term. I woke up this AM to NO clock again. I hope verizon and HTC get their stuff together and fix a pretty well used item on a phone. I hope this doesn't turn into froyogate and the fascinate.

Addictor

I wonder if this broke only for the people who used this widget, like my wife. I never used mine, and still have it. And I've heard a few stories of this, and just noticed this commonality. Maybe? Just a though... But then again, it still dosen't explain why it disappears after factory reset then upgrade to GB.

ChristinaB_VZW

Thank you to the community for your responses!

I understand your frustration in this matter, especially when you rely on the alarm clock. Please note that HTC is aware of this issue and is working on a fix. In the meantime, I would like to suggest downloading a free clock application from the market until a fix is in place.

Thank you very much for your patience. Have a good day!

About 2 weeks ago, I was searching for information on the Gingerbread update for my DInc 2. I started noticing people saying they got the update but then their alarm clocks weren't working. I had not received the "push" from Verizon, so I did a manual software update search and it was there. I got it.

And I still had my alarm clock. Yay!

A week later, I had set my alarm for a special event (a funeral) and woke up realizing it was later than it should be and my alarm had not gone off. I pressed the clock on my home screen and NOTHING!

I had read about these issues and I wanted to see what Verizon had to say, so after I left the church, I stopped by. The young lady who helped me instantly removed my app killer saying it was probably the problem and that the newer phones didn't need those. She also said that she had been using an Android phone since March of 2010 and she found that updates may fix something, but they could easily break something else. She felt like a future update could fix this, too. She searched my app list for the Clock app, and it was gone (yet I still had the widget on my home screen).

In the meantime she downloaded Alarm Clock Plus. I must say I was really impressed by the size of the Snooze button but not much else.

Strangely, over the next week, I found times when my app list would have duplicates of some apps. Later, those would be back to single listings and something else would be duplicated. Odd. But I felt like this was related somehow.

Then last night, I got notification that there was an update for Alarm Clock Plus, which I downloaded. And this morning, I woke up to TWO alarms going off at the same time! I looked, and the original Clock app is back, including my alarms that I had set myself. I pressed the clock on the home screen and the settings window came up, too. I don't know of course if this is temporary, but I do know that I have not had another official update from HTC or Verizon except one that only fixed network issues. And I still didn't have an alarm clock.

The Snooze screen for the resident alarm app seemed different before I dismissed it this morning, almost as though it had been updated somehow, but I was still mostly asleep. For now, I think I will continue to use the Alarm Clock Plus (it has a Nap function, too), but I wanted people to know that my alarm clock did come back.

Update:

Yesterday, I had to restart my phone when an app had locked. When I got back in, I found that the Clock app is missing from my apps list again, but I can still tap the clock on the Home screen to get to the settings. I can only assume that this is related to the duplicate listings thing I was getting. I imagine that it will show up again in a few days.

Update:

The Clock app is back in the listing as of last night. Have not restarted the phone by any means since the other day when the app disappeared from the apps list. Tapping the widget on the home screen has been working, even while the app was missing, and continues to work after the app reappears.

The only difference I can think of from the other day is the installation of a coupon app yesterday.

socalnighter

same problem just started last night for me. The Clock app not showing up in the application list, and in the Settings\Applications it's grayed out. The widget keeps showing me the clock but when tapped, doesn't go to the alarm screen.

Keep an eye on it. It could show in a few days. It took mine about a week. After that, I have been able to tap the widget to get the settings even when the icon disappeared from the app list again.

bikeflip

My clock widget worked for about 2 weeks, then the desk/world/alarm/stopwatch/timer just disappeared. Called HTC and after a bunch of suggestions did not work, we went to the total reset. After the reset, the clock was back, but my apps were gone from the market. So much for the tech advice, telling me my apps would be floating on a cloud somewhere. NO long gone. The clock lasted about 5 hours then disappeared again. This time I thought I'd give the Verizon techs a crack at it. I told him of my adventures with the HTC tech. And he had no more answers to give me. So he decided that my unit was defective and they were going to send me another one. Oboy, a refurb/open store unit to replace my brand new unit. Since the GB upgrade I have had to do a total reset twice. We will keep on going at this rate. I will going 20.8 total resets a year.

So power in numbers, I'm just joining the group.

GuidoTKP

Having the same problem: Gingerbread update wiped out the clock app so that tapping on the clock widget no longer does anything. Pretty annoying. While waiting for the fix, here is the collection of apps I'm now using:

Beautiful Widgets: Has a very nice combo clock/weather app (clearly inspired by Sense, although community skinning has added oceans of variety). In addition to be a nice clock app, you can assign apps to launch when you touch different parts of the widget.

Alarm Clock Plus: Does everything you want your alarm app to do. Does more than the HTC alarm clock, although the HTC clock never failed to meet my needs.

StopWatch & Timer: To fill in for the count-down and count-up functions of the HTC app.

Basically I have all of the functionality back that I lost after the Gingerbread update and can launch all of these apps through the widget. So if you are really missing the functionality, just letting people know that you can download apps and widgets that get the job done (not that anyone should have to download third-party apps to obtain functionality that is supposed to be built into the phone).

kka87

I had the same problem. I downloaded the Alarm Clock Xtreme Free and all of the sudden my Clock widget started working. I have absolutely no idea why but its back.

bsu2006

I am also having this problem since 2.3.3.

I do NOT want to do a hard reset as I am away on business and would lose my music.

Please contact me if a solution is found.

HTC.... VERIZON.... FIX THE DANG ALARM WIDGET ISSUE NOW!!! THIS SHOULD BE A TOP PRIORITY!!

mdram4x4

hard reset does not, or should not, delete anything on the sd card (e your music)

Bikeflip, thanks for adding your issue to this forum. Our product team is aware of this issue and we are working with HTC on a resolution. Once it is available, an update will be pushed to the phone.

It is more than a month since the issue was reported. This is like 5 years in dog ( i mean cell phone) years.

if i can't trust my android to wake me up in the morning then it's just a toy. If this happened to iphone it would be in the newpapers for a month. I guess iphones are held to higher standards and for a good reason.

blueser

I have had the Incredible 2 since July 20, 2011, the last day before the tiered data pricing became effective. I downloaded the upgrade to Gingerbread as soon as it was available. The HTC Clock Widget then failed to tap function to the World Time, Alarm, & Timer Screen. After calling Verizon Tech who was unknowledgable of the problem. I did a hard reset and it worked successfully, until last night, so the fix lasted about a month. I again called Verizon and again they did not know of the problem and this time I also took the phone into my local Verizon Wireless Store. They were no help. This time I downloaded Alarm Clock Plus to have a functioning Alarm Clock. I've scene references to this problem on the HTC site: http://community.htc.com/na/htc-forums/f/124/p/12556/54341.aspx I prefer the simplicity of the HTC Clock Widget all-in-one Clock, Alarm, World Clock, Timer, Multiple Weather Forecasts and nighttime Deskclock. I'm waiting for an update

GoldinEagle

I had this same issue right after I upgraded my Incredible II to Gingerbread. The clock widget was working just fine at first, but then a few days later, no alarm and no clock. Searched for a resolution and came to this thread before and realized there was little hope without a factory reset, which I was unwilling to do.

Today, however, I downloaded LauncherPro (https://market.android.com/details?id=com.fede.launcher) because I was wanting to test it out. When I looked at the apps in the menu while using LauncherPro, I noticed that the Clock app was suddenly showing up. I decided to uninstall LauncherPro (just to see) and found that the clock widget on the HTC home screen suddenly worked again. I don't know if it will last, or if you would want to rely on it, but it might be a useful way for some of you to get the clock widget working again without having to do a factory reset and risk losing information while we are still waiting for an official resolution from HTC/Verizon.

Just installed the 2.3.4 update and the CLOCK APP IS STILL BROKEN!

This is a disgrace! It's been about 3 months since GB was released and the clock app issue has surfaced. This is the second software update that has been released since the problem was reported and it is still not addressed.

VERIZON - Are you going to address this bug or not? IF no, just say so so I can return my phone.

incrediable2

Me too, alarm still not work after 2.3.4 updated.

Linferno

Just bought mine today...went to set alarm and it doesnt work....i will be back to store tomorrow!

cartoons

I just recieved the latest update yesterday and the clock app still hasn't returned.

4.08.605.3

Anybody from VZW dares to update us?

Everyone, I checked and it looks like this issue is still being investigated. Some things I will recommend if you haven't tried already, is to clear the cache/data from the Clock application. Other workarounds until this is completely resolved, are to download a clock application from the Market. Some people have noticed that downloading some clock applications caused the original HTC clock widget to start working again. Again, I realize this is a temporary fix until a permanent resolution is reached.

*Update: Changed link from cache to cache/data since it seemed to confuse some people.

cartoons

Clearing the Cache would probably do the trick, but my clock app has completely dissapeared. Which is interesting because the main clock widget still keeps time, as well as the weather, but is not accessible.

You can't clear the cache of the Clock app when it has become "invisible".

While the Clock app appears in the Settings/Manage Applications/All list, it is grayed out (the indicator that it is no longer working). Clicking the grayed out Clock app brings up the properties screen which shows that it is 0bytes. Therefore the Clear Cache button is also grayed out and can not be clicked.

The only repeatable solution is temporary (factory reset) and not worth the effort. The only workaround is to install a 3rd party app(s) from the Market. I have had to to install THREE apps (timer, world clock, and alarm) to replace the ONE app that came with my phone that fails to function as it should.

Come on now Verizon. This is absurd already. Fix the problem and until you do, provide users with accurate information.

Midnight_Blue, I have an Incredible 2 myself and I am able to clear the data from the Clock application. Have you tried this? The clear cache option is gray, but not the clear data option. I provided the steps in the link. The update no longer has a Clock application, which is working as designed. To access the clock, you would need to press the clock widget. If that is still not working after following the steps I provided, you can complete a factory reset or use one of the third party applications. The steps I provided are correct, I apologize if they are not working for you or if you did not understand them.

MarquiaF_VZW:

As I have stated previously, when the CLOCK app no lo longer functions, it becomes grayed out in the Manage Apps list. Yes, you can click on it and review properties. NO, you can not clear data OR clear cache as BOTH buttons are grayed out and not selectable. So YES, I have tried this and virtually ever other cockamamie suggestion provided by Verizon. I appreciate your efforts but this is a BUG that must be resolved with a PATCH. Anything else is purely a temporary remedy.

Lastly, Your original post only referred to cache and you have subsequently edited your original post changing cache to cache/data.

Again - it would be nice for someone at VZW to actually say " This is a bug. We have confirmed it is a bug. It will be resolved with a forthcoming patch."

Having users waste their time doing factory resets and other experiments is insulting at best. Fix the problem please.

Midnight_Blue, I changed the wording in my post because I realized it was confusing. I stated to clear the cache,but the link actually showed instructions on how to clear the data. That's why I asked if you had tried those steps.

I also see that myself and another co-worker have commented on this forum stating that we are aware of this issue and our product team is working with HTC on a resolution. I apologize if suggesting workarounds while waiting for this issue to be resolved is insulting to you. Some of the workarounds have helped others with resolving this issue. I, myself have not had any issues with my alarm and use it daily. I will let our product team handle the issue from here and only comment when a software fix has been pushed.