Stopped getting AOL mail

I have been getting AOL mail ever since I first set up my phone, but all of the sudden it stopped getting e-mails yesterday. I have used the two arrows at the top and that just spins with no results. I have gone into e-mail settings under email delivery and set it to "every 15 minutes" but once I do that it still reads "The fetch schedule is being used for: no accounts." I am getting my yahoo and my gmail mail. So, I am very confused. Can anyone help??

Accepted answers

Jamdog

Had same issue but Verizon Tech figured it out. Its a Google-AOL issue. To fix the problem, try this:

1) Delete your AOL email acct on your phone.

2) Add a new email account using the "other" button, not the AOL button.

3) Use imap.aim.com for incoming setting and smtp.aim.com for outgoing setting. This is not "instant messaging" but what is needed for AOL mail now. Of course your email address and password remain the same.

All comments

ojchan

I am having the same issue with AOL mail..started about 2 days ago too!!

Verizon_Support

Hi ojchan,

I check my email accounts on my phone as well and I can see how inconvenient this issue is. Try deleting your email account from your phone, power off/on and then add your AOL account again. Let us know if this resolves your concerns.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

messey7

I have the same problem. My aol mail stopped coming in on LG Lucid a few days ago. Gmail works fine. So far no one

has been able to tell me what the issue is. Deleting and re-creating the account does not help. This is also true on my

Sony S tablet. Gmail will work but the Aol mail will not come in.

Verizon_Support

Good afternoon messey7!

I know its frustrating not getting your important email to your mobile device! I use mine all the time! Is this still an issue for the AOL account? Can you login to the email account from a computer and receive email like normal? Some email providers design applications to download from the Play store that would better than the native email system. AOL does offer such an application. Please download and keep me posted if this addressed your concerns.

Thanks,

AdamE_VZW

Follow us on Twitter @VZWSupport

messey7

Thanks for responding. Yes, this is still an issue. I deleted the account

and recreated it and got a few emails in but now not getting them again. I

am getting them on computer and tablet.

In a message dated 10/3/2012 4:26:09 P.M. Eastern Daylight Time,

community@verizonwireless.com writes:

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(http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewSho

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(http://support.verizonwireless.com/clc/)

Re: Stopped getting AOL mail

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messey7

OK adding another reply here. Just started receiving a few aol messages on phone. Don't know if recreating the account

worked but it has done something. We'll have watch and see. So far, working again.

NYcitizen

Well it may not be the phone...I can't get AOL mail to send from my desktop PC either

messey7

Just a little note to let you know someone suggested the K9 mail app to push the AOL mail through. I got it from Google market and put in AOL email address and it started pushing them in immediately. Works like a charm and it's free.

barberlady

still can not delete aol mail on my phone and went to verizon and they cant either???? I am so frustrated!!!! they blame aol???

Verizon_Support

Hi Barberlady!

We want you to be happy with your email! Let's get this resolved asap! What happens when you try to delete the email off the phone? Any error message? Is the email deleting from the phone, but not from the server? If so, you may need to check the AOL email account settings. There is a setting called leave a "copy of the messge on the server", this may need to be turned off. I look forward to working with you to resolve this.

Thanks,

Pamelaf_vzw

Tweet us @vzwsupport

messey7

Problem resolved through another app I uploaded called K9 mail. Works fine.

barberlady

I cant get email aol on my phone its on there but no emails ...and I cant delete aol app.. when I go to remove acc it comes up delete acc failed 503serviceunavailable... I brought it to verizon they did everything well actually nothing said its aol`s prob..I want it OFF my phone but it wont go..

tikibar1

see if this helps:

https://community.verizonwireless.com/message/922764#922764

bsander1

Tried this suggestion. It didn't work. It's frustrating for me too. My AOL works fine on other platforms. What is Verizon going to do to fix it?

unknown

go to the google play store download the AIM mail app.

enter your email address and password in the boxes. You now have the stand alone apl that works. It is also available for iphone users.

Get rid of that junk native email app and download only stand alone apps. You will be much happier.

Good Luck

bsander1

AIM didn't work for me -- I'm not interested in AOL instant messaging.

But I found what seems to be a solution: I set up aolmail.com in my Chrome browser, then put the bookmark for the site on my home screen.

Try the link on this page: http://mobile.aol.com/platform/Android/. It's not an app, but it will send you to the AOL Mobile site; from inside your browser, you'll find add an AOL mail bookmark that you can send to your home screen.

Junebug63

Both my phone and mywife's both stopped working yestersday. Its not AOL, I just checked AOL via the web. AOL is sending and recieving email fine. THE problem is obviously with the verizon server.

My corporate ( exchange ) email is still working fine

very concened I a missed two very important emails today.

unknown

AIM is both a messaging and email program. It is the new name for AOL Mail. You can set it up on your phone under the email app and not the messaging app. Two different apps. you have to get the right one.

lll2939

Thanks I will use this for now.

lll2939

I didn't find it in Google play store. There was just AIM. I followed the link from bsander and that worked. But it is not the same. Also, it must be happening with other verizon users because I have htc dna and my husband has the samsung s III and he has the same problem as I do.

messey7

I never did get the AOL mail issue solved when I had the Verizon LG Lucid. I downloaded K9mail and had no problem

getting it then. I have also gotten rid of the Lucid and now have the Samsung Galaxy S4 and have no problem with

receiving AOL mail. Good Luck, There are other options.

Jamdog

Had same issue but Verizon Tech figured it out. Its a Google-AOL issue. To fix the problem, try this:

1) Delete your AOL email acct on your phone.

2) Add a new email account using the "other" button, not the AOL button.

mrhatt913

This worked perfectly. On about Friday i stopped getting my aol mail on my phone also. thought it was a phone issue, seems aol changed their aol mail info and by installing it under other and manually entering the server info it worked perfectly.