There is static when playing music. But not when playing netflix or most games. Has this been heard of before?
I do appreciate everything you have done so far Dizsneyland. At this time I would recommend doing a full factory reset and not install any applications. Make sure that your information is backed up with Verizon http://spr.ly/6583B9m6U Cloud. Onc you have backed up your information than you can do a
http://spr.ly/6582B9m6I master reset. Keep us posted.
Static when playing music is never good, Dizsneyland. Since it is not happening on other applications it may be your music application. What application are you using to listen to music? Have you tried a different music app?Hav e you tried connecting it to Bluetooth?
AllisonC_VZWFollow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have tried 3 different music apps. And with the headphones irs still there. Also on some games you can hear it.
Dizsneyland, we want for you to be able to enjoy the music you want to without anything interruption. Let’s dive more into this. When did the static start? To clarify, are you hearing the static from the headphones or from the speaker of the phone? ZangY_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It started the first day I got the phone & activated. Which I believe was Sat. The static sound is thru the speakers & headphones
Mine new S7 Edge did it one day and nothing but crackling was coming out of the speaker. I restarted the phone and it has not occurred since. I think mine was due to a application I was running.
Oh ok. Im gonna try to restart my phone now.
Did we ever get a fix to this or do we need to change out phones yet again? I would have much rather stayed with my note 7 I never had any issues but since I was forced to downgrade and now I'm experiencing this I'm am just about done with samsung!
PAPS831, the last thing we ever want to hear when we listen to our favorite music is static. Let me help you get rid of the static.Take a look at page 138 and 139 of this handy guide and make sure your device is set up right. http://bit.ly/22VGZBE Please make sure the sound setting is set to stereo and balanced right. You can find this information on page 181. If the issue persists after you make the necessary settings adjustments, please let us know. We are always eager and ready t assist you.
-JacobV_VZW
Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I've tried all that the only way to get it to sound normal is to plug in a charger found this out yesterday
Sent from my Verizon, Samsung Galaxy smartphone
