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Samsung S7 BOGO Scam/Fraud/Lies

Tried to take advantage to the S7 BOGO and still trying. Submitted all the necessary info on 3/23/16 (well before the 3/31/16 cut-off) and added the line. So, I just keep tracking my rebate through the provided website. 4/15/16 I'm shocked to see my rebate is invalidated and a whole litany of problems; some of which are really weird. But, through the chat message feature, the customer service representative is able to resolve all the "issues" and resubmits my rebate saying "all is well" and to just keep tracking over the next 15 days to find out when my rebate card has shipped.

Well, come to find out that my rebate is invalidated once again, around the end of April. This time the reason is "your purchase information is not eligible for a rebate". This makes absolutely no sense. Contact the customer service rep via the chat feature and ask "why is my rebate invalid?" The rep writes "your purchase information is not eligible for a rebate". Ummm...OK...WHY? The rep writes that they "don't know why" and that all my information is submitted correctly. The rep then "escalates" my submission to "upper management" and tells me to wait 15 days for a response. I'm like "OK".

15 days later, keep on checking my status, still marked as "invalid". Get back on the chat feature with customer (dis)service and ask again what is going on. The rep doesn't know what is going on, cannot answer the simple question of "what is preventing my submission from being approved" and re-escalates my submission to "upper management"; oh, wait 15 days.

Wait 15 days (do you see where this is going?) and still invalid. Get up on the chat, and, nobody knows anything. They now say that the escalation of the submission is pending and once that is resolved I'll get my card. They ask me to wait...guess how long...15 days and then contact them. I ask to speak with a manager and the chat rep says that the only way to do that is to call the 1-800 number. I call. The person I speak with [Removal required by the Verizon Wireless Terms of Service] : massive confusion, anger, blood, and guts. The manager says that they will escalate the submission again and wait 15 days.

After that I called the regular Verizon Customer Service number (as opposed to the rebate help line) to lodge a complaint. Describe my situation but to no avail. The customer service rep records the complaint but cannot provide any resolution; you see, the rebate department deals with that...aghhhhhh!

15 days pass, no resolution. Contact rebate people, but they are somehow more than useless. I sit here in limbo, [removed], thinking about how T-Mobile will cover my switching costs and how I won't have to change out my sim card when I travel to Europe with T-Mobile's service. I am writing to Verizon Wireless now to begin the mandatory arbitration process by filling out a "Notice of Dispute" form and sending it in. I will then move to small claims court and continue as my attorney advises. Who knows, maybe this will be a whole class action thing?

If anyone else is having problems, please sound off.

Comments

Klue

I haven't had any problems with the rebate process. Submitted all my paperwork online myself week of 4/25. Status was pending for one month then on 6/1 got an email from Verizon stating the rebate was approved and I would get the Visa card within two weeks and today that card arrived.

Tomski919

How did you submit the week of 4/25 when the offer expired 3/31?

Klue

Bought both phones from Costco on 4/13/16, just checked the receipt, submitted on 4/25/16. The offer expired on 4/13/16, the day I bought them.

Tomski919

OK, looked it up and the offer was extended. Good on you Klue, you don't got to go through the [removal required by the Verizon Wireless Terms of Service] .

unknown

im sorry and im empathetic to your issue. i get same replies daily as such you described. i certainly am batting for you. dont give up or hive in.

Verizon_Support

Tomski919, we want to make sure that all of your concerns retarding your rebate submission are addressed. We recommend that you contact our rebate team at 844-408-8470. I trust that they will be able to further assist you.

For more information regarding this promotional offer, click vzw.com/digitalrebatecenter

LasinaH_VZW
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DUFFERDUDE

LasinaH_VZW

Your reply is exactly what I would have expected.

If you would have read his post you would have known that they did talk to the rebate center. We all have. Your post was totally worthless.

MG_07860

It's either just a damage control tactic to keep stringing us along while they spread the expense over a few more financial periods, or even the employees who want to help have no idea how jacked up their own company's process is.

lovemore

Same issue here. I've submitted for the S7-APRILPROMO for the s7/s7 edge BOGO deal since April 22, 2016. My Check Status stated invalid, a new line needed to be activated. That was odd for me since I am new to Verizon and activated 4 new lines, so I called to find out what was wrong. I was told they received all my required documents and to give them 15 days to get my rebates approved. 16 days I am still showing an invalid status. Called again and told they are not sure why it wasn't approved so my tracking numbers were being escalated to management for approval. Once again I'mean asked to give them 15 days to approve it. 20 days later still no progress and still no approved rebates. When I ask to speak with a member of the escalated department I only get transferred to a manager who only informs me that everything is OK and how the person my tracking numbers got escalated to will take care of everything and to give them more time. When I ask how much longer, the magic number 15 gets thrown in. I even offered to fax in all my documents again but they insist that will only delay things further and to just wait for the escalated member to approve it. So now it's back to the waiting game.

ARAPAR43

I wish I had read these posts before switching from AT&T and getting the S7. I have talked to support 4 times - my claim was rejected twice for nonsensical reasons - each time the support person just tells me they'll escalate and get it paid out within 14 days. This is a complete scam. I'm going to raise a claim in small claims court. Total fraud.

OSUBUCK0922

I replied to another post about a class action lawsuit...basically stating to count me in. It appears the wheels are starting to turn to get a class action lawsuit in order. This is absolutely without question a bullshit way for Verizon to drag their feet on giving A LOT of people over $600 for a phone. I would have NEVER in a million years went with this company but the offer was "too good to be true". Turns out that's exactly what this is...too good to be anything other than a scam. I really hope the people at Verizon corporate or somewhere are seeing these posts. I know I will not be screwed out of this rebate.

Ann154

You and your lawyer better read the Verizon Customer Agreement located at the bottom of every Verizon Wireless web page before going forward with a class action.

Verizon_Support

ARAPAR43, we don't want you to feel any remorse about joining our network.For a limited time, you could customers buy a Samsung Galaxy S7 or S7 edge can get a second one free via a prepaid Visa card. Both devices must be purchased with a device payment plan.

Did you visit the promotion website vzw.com/digitalrebatecenter and enter the promo code S7-PROMO and the date of purchase, and upload the UPC barcode labels and device payment agreements of both devices. Once you've completed those steps, reimbursement for the price of the device of equal or lesser value would be refunded back to you via a prepaid Visa card in 8-10 weeks.

Were you provided with more details regarding why your rebate was rejected?

lovemore

Hello. The only details I was provided is that the rebate center did

receive all required documention and how my tracking numbers were escalated

for approval. Yes, all 4 lines are new activations since I am new to

Verizon.

On Jun 30, 2016 7:47 AM, "Verizon Wireless Customer Support" <

bmeaves1

I'm in the same boat. I was told originally 45 days, then 3-4 weeks, now 8-10 weeks, and my rebate has been in "Pending" status nearly the entire time. I think they just lure people in with these offers, string them along, and hope they give up so they don't have to pay. Only one time in my life have I had a wireless carrier honor their mail-in/online rebate offer, and that was Sprint. I got my check 3 weeks to the day after I submitted my rebate. Makes me want to switch back to them, or anyone at this point. I'm also having issues with service in places I used to have service with no issues, and no one at VZW will take ownership and fix it -- they blame my house or my handset. I feel your frustration and can easily sympathize.

stonebuilder

My experience is almost identical to Tomski919's. I purchased two Samsung Galaxy S7s on 5/27/16 (offer ended on 5/31/16) and added a new line as required. I submitted my rebate request on 6/13/16 and I was careful to provide every document that was requested. I received my first invalid notice on 6/14/16 and I re-submitted the same documentation via the provided email address. A week later it was still invalid. I called 844-408-8470 and spoke to a service rep who verified that all the required info had been submitted and my rebate went to pending (as expected). On 7/15/16 I received an email notice that my rebate was again invalid because: "The purchase information (Order location, Order ID, Device ID and wireless number) submitted could not be validated." I purchased them directly from Verizon! How could they not validate the purchase? I called 844-408-8470 again and the service rep told me that they could see nothing wrong with my submittal. They "escalated" it to management review and told me to wait another 30 days. This has the been the most frustrating rebate I have ever dealt with and I will never fall for this again with Verizon. I have been happy with their service up until now but this rebate fiasco makes me want to switch to another carrier when my contract runs out!

OSUBUCK0922

So 15 days later...after the escalation [removed]....and now the excuse for not getting my rebate is that it's INVALID FOR ENTERPRISE CUSTOMERS! On what [removed] PLANET IS MY ACCOUNT AN ENTERPRISE ACCOUNT!!!!! I do not have a business account w/ these [removed]. [removed] about to get really ugly with Verizon if I don't see this rebate!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Profanity removed as required by the

Message edited by Verizon Moderator

HELLOSATTY

Hi ,

My rebate status was corrected 7 times over 3 months & now , still I didnt get through the validation check . Can you share the rebate escalation point of contact or BOGO offer marketing team ? This is really annoying .

- Satty

HELLOSATTY

I agree. Its take 45 mins to reach customer care & they are helpless to help :smileyhappy:

Screeb741

I was told by the person at the verizon store that i would get my rebate in 6 to 8 weeks after i spent the 1600 dollars for the two phones and nothing about submitting any kind of documents or rebate information myself. On day 42 (12 days after the rebate woud have had to be submitted) i recieved this information. I did end up getting my 792 dollar rebate but spent at least 8 to 10 hours on the phone with costomer service and the rebate center through it all definitely seems like a scam after the verizon employee basically said my rebate will be at my house in 6 to 8 weeks. But i will stay on the phone and fight for $792 dollars, so ended up taking about 3 months to get my rebate complete pain in the ass.

MsMarz77

So you ended up getting the $792 rebate?? Please advise!! Im in same boat with a post 30 day from purchase rebate submission. Grrr... thanks for any advice on how you finally got the rebate approved. Ive spent over 10 hours with customer service and rebate center and have only been able to get a $75 credit to my account and told to go try to sell 1 of the phones at a fraction of what I paid! (minus of course taxes, accessories and $20/month additonal line access fee. Uggg...) thank you for any tips or advice you can provide!

Screeb741

I think the only reason i got my rebate is i talked to the right costomer service agent at the right time this one person did it all. Unfortunatelly i believe i just got lucky. Definetely no real strategy i had going in escalation and stuff, but dont give up that is what they are expecting and what most people are doing...... get that 800 bucks from them!

MsMarz77

But you physically now have the rebate in hand?? Thats amazing. If its not

going to mess your chances of getting the rebate sent would you be able to

share any other information that could help me have another rep look up

your account to see how they coded the rebate? I know this is a huge

stretch but possibly your verizon phone number?? Do you happen to recall if

you were speaking with verizon customer service or someone at the rebate

center? Or do you have the number you called?

Sorry but im super upset about this and just want the $792 so i can go on

with my life. Thanks for any additional support you can provide.

-Marla

Screeb741

I dont know how this person did it but my rebate was submitted after the 30 day period... actually day 43 i believe, and yes the rebate is in hand and spent, it was a rep from the verizon rebate center and i dont know his name. He said, "this is a one time thing". Im sorry. I believe it was pure luck but i bought the phones on like 4/16 and got the rebate like 2 or three weeks ago from today 7/16

MsMarz77

Im happy for you and hope i can catch a break as well....hope this doesnt

come off wrong. But did you just call and speak to the lucky rep or ask to

be transferred to to a Manager or superior at the rebate center? Wondering

if the rep that ultimately got you the rebate sounded like they were from

out of the country with a thick accent?

Verizon_Support

MsMarz77-

It alarms me to read the hassle that you have gone through in attempting to obtain your rebates. I am here to help. I just want to gather a few more pieces of information. Do you happen to have the tracking numbers for your rebate? If so, what is the status on the rebate center (http://bit.ly/2a6mrlC)?

AmberK_VZW
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MsMarz77

I REALLY appreciate the help Amber...ive heard from others that submitted

the rebate submission after 30 days but fell within purchase date of thr

BOGO promotion like in my case that they were "lucky" to get the right rep

that could actually just process the invalid claim on the spot and after 3

months of waiting, escalating and spending countless hours with customer

service reps (just like what ive been dealing with) they did receive

afterall receive their $792 rebate in the mail only 3 days after rep

finally approved. So i know exceptions can be made and again i appreciate

anything you can do to get this rebate processed and approved!

Here is my tracking #: [removed]

Let me know if there are any other questions after reviewing my account.

Thanks again and have a great day!

-Marla

On Jul 16, 2016 10:13 AM, "Verizon Wireless Customer Support" <

Tracking Number removed as required by the

Message edited by Verizon Moderator

MsMarz77

By the way...the last call i had with the rebate center today at about

9:30am PST, i spoke with a really nice lady name Jillian who assured i

would get a call back from a manager in 30 min to help me resolve and its

going on close to an hour but unfortunately no call yet.

CHAWAT19

I would highly recommend looking into T-Mobile. They have a much better data plan and lower prices. The process to recover your ETFs is a little arduous, but manageable. For my situation, it was the much better deal with massively more data and T-Mobile had a BOGO deal for the Samsung Galaxy S7 Edge when we switched. Keep an eye out for another deal like that and take the plunge.

Screeb741

In omaha ne there is almost no t mobil service just sayin so ur paying for something ur not gonna get. Well theres service but it is sketchy.

Sent from Yahoo Mail on Android

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Verizon_Support

Stonebuilder, we are definitely here to assist you in anyway possible, as we never want to lose you over a misunderstanding. This is a public forum in which we cannot fully assist you in the way that is needed. Please reach out to us at 800-922-0204 or here > http://bit.ly/1QnG2w1 or http://vz.to/1YwczP3

MarcusS_VZW
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Verizon_Support

This has me extremely concerned, OSUBUCK0922. I have sent a Private Message here on the forums. Please reply through https://community.verizonwireless.com/inbox so I may be able to look into what's happened with your rebate request.

JenniferH_VZW
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stonebuilder

I called 800-922-0204 as recommended and Verizon Support connected me with Verizon Rebate Center ... the same people at the root of this problem. As you might guess I am no better off than I was before Verizon Support "helped."

Verizon_Support

I understand your concers regarding this promotion, HELLOSATTY. Only our promotions team has the resources and tools to assist you further. Please reachout to them at 844-408-8471. Web Chat Agents are available Monday-Friday from 6:00AM to 11:00PM and Saturday and Sunday from 7:00AM to 11:00PM Central time, at this link: http://spr.ly/6584BxLSY

AntonioC_VZW
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mwilliams3905

I have had the exact same experience, only my process began 04/12/16. I have gotten the invalid, wait 15 days response from both the online chat with the rebate center and 3 phone calls multiple time. I have also sent this information to Robin Roberts of Good Morning America, maybe if others do as well it will get investigated and the scam made public. I am so tired of being taken advantage of, I would have never purchased the two phones and added a new line if it were not for the BYGOF offer. This is a total scam and I hate to see that I am not the only one that this is happening to. Of all the responses to this I believe only one or two have actually received the rebate, those were probably made as token rebates just to be able to say that not everyone was scammed by this offer. I will not give up as I know they are hoping I will. Oh, and today's phone call guess what? Everything is good, give it another 15 days!

STOGEDOGGIE

Same experience here started 04-27-2016. Rebate was validated in pending then went to invalid. Resubmitted everything went back to pending. Then went back to invalid twice I have been at the Verizon store tying up there people making calls probably average to two and a half hours each time and it goes back to pending Verizon has lost control over this rebate having third-party people handle it after over 10 years with Verizon Alltel before that I think AT&T is the way to go

Verizon_Support

Stonebuilder

I would be concerned too if I here having any difficulty in receiving my rebate. Our agents at the rebate center will be the best equipped to assist you in getting your rebate submitted. They have an online chat option available here https://www.yourdigitalrebatecenter.com/contact/ and you can also call them directly at 844-408-8471.

ChristopherM_VZW
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Verizon_Support

Hi STOGEDOGGIE,

I'm so sorry about your rebate! We definitely don't want to lose you over that rebate. Have you called the number listed above, in order to escalate your situation? That would be your best bet, since that is the department that has all of the information you will need.

ChristinaB_VZW
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PHRED47

I'm in same boat as you Verizon Bogo Samsung Galaxy edge the rebate Center oooooooha aagh hate them.

SUSIE_DOO

I have had exact same issue. Yesterday I contacted an attorney and they have already contacted Verizon. Verizon's arbitration contacted me today to settle. They said I can turn in my phones and cancel verizon account. I thought about it, but now I see all these others being scammed also. This is horrible these big comapnies can get away with this!

Pbking316

Same issue here. I recently was told everything looks fine they don't know why it won't go thru wait 15-30 days while its escalated to upper management. They didn't even bother to change my status to pending for a month like last time. I feel scammed

Momma23dogs

DId all of you purchase using the required device payment plan?

IF you used a contract to upgrade one line or paid full price you did not meet the BOGO terms which require both phones be purchased with Device payments.

Verizon_Support

When I am promised a rebate, I expect to receive it. We certainly want that for you PHRED47. The best step is to contact the rebate center: http://bit.ly/29dwjHi The phone number would be: 844-408-8471.

RosanneM_VZW
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Pbking316

I switched to verizon in March partly because of this deal. I submitted everything online that they needed the 1st time. I just finally got approved 4 months later. My status is finally approved mailing in progress. This was the worst experience ever for any sort of rebate i've ever dealt with. If it wasn't for such a large sum of $ i would have given up earlier. Funny that i finally get approved after complaining online

Momma23dogs

Same all over. ATT BOGO and switch was more popular than expected

MELSHEL82

Yuuuuuuuup.......Same exact problem. I'm going into my place of purchase to hopefully resolve the exact problem. Cannot believe I got duped into buying not ONE $700 phone, but now TWO...... NOT GOOD CUSTOMER SERVICE

MELSHEL82

I feel like I should speak to my attorney as well. I have had NO RESPONSE from "the rebate center" . I have been a LOYAL Verizon customer for YEARS, when all of the sudden I have to pay WAY more (almost double) for a plan that limits my data and I got duped into a BOGO that "hasn't been resolved". T-M#$ILE will give me unlimited everything for $35/ a month. Almost worth canceling for considering my bill is 4 X's (more actually) than that paying for the other phone and its bill. DUPED

Verizon_Support

We definitely appreciate your loyalty to Verizon. We don't want you to leave over this. I am sure the rebate center is working on this for you. When was the last time you called them? Have you used this page as a way to communicate with them: http://bit.ly/2aobagG ?

AnthonyM_VZW
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Dompee

T-mobile also has trash coverage and even worse speeds you get what you pay for... Where exactly do u live that their isn't WiFi practically everywhere you go? My Grocery store has Hi-speed WiFi, the Mall, Walmart, my Gas Station even has it if your city doesn't I suggest moving and definitely don't switch from Verizon if you want your phone to have a signal in timbuktu where you live.

VZW4life️✊✌️

MELSHEL82

I have not tried contacting them through the site you suggested. That will definitely be my next step. I was just emotional. I do LOVE VERIZON and that is why I have stayed with Verizon. I will surely follow up with the process you suggested, and hope to receive my rebate soon. Thank you for replying and for your professional patience with my unruly post.

mlkbrat66

I have to keep calling to update info due to "invalid" three times now. I keep getting the magic 15 days too. I've been told by 3 different customer service reps after each update that the information is fine and that i'm "all set". We'll see. Wished I hadn't joined Verizon but because of this offer, I did. Very frustrating. Now i'm stuck for 2 years.

Ann154

If you are stuck with Verizon Wireless for two years it sounds like you purchased the phones under contract instead of Device Payment installment agreement which was one of the requirements of the BOGO offer.

mlkbrat66

I have an installment agreement.

Ann154

Then you are not necessarily stuck for two years. You can pay off the balance of the installment agreement and you are free and clear to switch to another carrier if you so desire.

mlkbrat66

I just got my 4th email stating there was an issue with my rebate 9 hours after talking to a verizon rebate customer service agent. I once again had to confirm all my submission information and was told that everything looked fine. What is going on? Now I have an extra 15 days or 8 - 10 weeks...... i'm so confused but i'm not giving up.....

Has anyone received their rebate for the samsung s7 edge bogo?

HELLOSATTY

Hi ,

I had the same issue. Mine was invalided 7 times but never gave up . Escalated the issue with the mail ID from verizon site for escalation , visited store thrice & finally got the rebate approved .My last call with customer care was as usual , they corrected information & asked to wait for 14 days but I demanded an escalation mail ID without which I am not going to drop the call . Got this [removed] finally . Sent an email & also mailed the escalation point of contact & got resolved less than a week :smileyhappy:

The comment from VZW to this thread was NO WAY useful to get the claim .

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Message edited by Verizon Moderator

mlkbrat66

Thank you for this information. I am going to give the escalation a try.

lovemore

Thank you so much for this information. I still have not received my

rebates and niw instead if giving me the 15 days spiel, the last time I

spoke with someone, July 16, they asked I give them 30 days!

FYE88588

Tomski--

I'm going through a very similar nightmare of an ordeal with trying to get my rebate. It started at the Verizon store in Grayslake, IL when I told them I'd take them up on the BOGO offer that they talked me into. This was my first ever smartphone and wanted the "free" one for my friend who also never had one. They NEVER told me that I'd have to do a rebate submission or even that there was a rebate. I just thought I wouldn't get charged for the 2nd phone. They also never gave me the 'retail installment contract' so even if I knew about a rebate submission, which I did not, they didn't give me the paperwork to file it. Didn't know about the need for a rebate submission until I got the first bill with a $33 equipment charge for the 2nd phone and went to the store to ask them about it. They told me about the rebate submission, which I did. It came back invalid. Called the rebate center and after an hour on the phone was told 'We're good- the status just went from invalid to pending'. Week later got an email from Verizon that now submission is invalid due to 'purchase date'. The useless people at the store tell me they can't do anything and I get the "escalated to upper management, will hear back in15-30 days" every time I call the rebate center. I've never been so pissed.

Class action, Tomski? Let's take it to 'em.

CHAGRI71

After battling for 72 days because the store had problems porting the numbers from my old phones to the new ones, the rebate center approved my submission after I threatened to go to a local TV station that likes to do segments on companies that try to screw their customers. Supposedly I will get the card soon. Actually, My Version customer service and the store manager tried hard to get the problem corrected. But the problem is the subcontractor, Blackhawk Network. People need to post in other places how bad they are. Since I am a Verizon stockholder, I asked shareholder services to connect me with someone in Verizon that has oversight over Blackhawk Network. If they don't know, then they need to know how bad these guys are.

PHRED47

Well I finally made it out of the bs from Verizon and got an email from Verizon saying that my rebate was approved. Seriously I didn't think I was going to receive the rebate because of all the hoops I had to go through however it finally happened and I got it. OK it was truly not worth the aggravation though but I do think I know what happened. Check the agreement contract carefully and especially the phone number on top of each agreement make sure that they are different. I noticed that the numbers were the same. Hmmmmm so I went to "my Verizon " and got to the section my receipts and found service contracts found proper form resubmitted the former and got the approval. There was a type error on the physical form I got from the store I bought phones from. Simple !!!!!! Lol still can not wait till contract is up should not of had to go through the bs.

Verizon_Support

We want you to get the rebate that you were promised asap. How long ago did you purchase the devices? Did you receive a call back yet? If so, what was said?

NicholeK_VZW
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Verizon_Support

PHRED47,

We're glad to hear about your rebate and certainly apologize for any inconvenience or delay. We certainly would not want to lose you as a customer and here to help. Is there anything else that we can assist with to keep you as a valued customer?

AdamG_VZW
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CHAGRI71

Update on my Post 63: After emailing the Executive Director of Shareholder Services, I received an email from Executive Relations that day at 10 PM EDT which is the time of close of business PDT. A Verizon employee in the Executive Relation's office called me the next day. Since Blackhawk Network after 72 days had "validated" my rebate, my interest as a shareholder was to complain as loudly as I could about Blackhawk's unprofessional and unethical give-customers-the-run-around practices. Verizon uses many subcontractors in their various marketing promotions. I asked if Verizon practiced the methods of enhancing "rebate breakage" as part of their company marketing plan. The representative replied emphatically, NO. But clearly, Blackhawk Network does use these unethical practices or is incompetent in administering these promotions. As a shareholder, I have a choice: (1) present this issue to as high a level of Verizon management that I can because it greatly affects their reputation, (2) divest from the company, or (3) do nothing. I intend to proceed with (1) before resulting to (2).

As a note to how ridiculous Blackhawk's performance is: when they finally validated my claim they posted that they were mailing me a $0.00 gift card. I had to contact them again, threaten them again, and then they posted a "Verizon Wireless BOGO Appeasement Promotion" of submission type "customer care" for the correct amount under a different tracking number. My conclusion is that Blackhawk is incompetent when it comes to handling anomalous rebate submittals.

The pop up survey at the end of chat sessions offers the opportunity to review a transcript of the chat. Every time I clicked that option it immediately shut everything down. I suggest that if you want a record of your on-line chats and you should to document your case, take screen shots (Windows snipping tool) throughout the chat. The Verizon rep said that the shutdown should be no surprise because different browsers behave differently. I used Chrome. I would appreciate if anyone using IE or Firefox would let me know if they also had this problem.

FYE88588

Nichole-

First phone purchased 3/17, the "free" phone purchased 3/22. Did not get a

call back. The people at the Verizon store are useless. Never would have

taken 2nd phone (to help a friend) if they didn't talk me into the BOGO

deal. They never told me anything about a rebate or rebate submission. This

is a classic case of fraud and trust me-- Verizon does not want the noise

I'm going to make about this.

On Sat, Jul 30, 2016 at 5:26 PM, Verizon Wireless Customer Support <

Verizon_Support

We understand the importance of receiving the rebate you were expecting. We do have a special department that handles this. Please reach out to them directly here http://bit.ly/2aIZa6H so we can further assist.

RashadM_VZW
Follow us on Twitter @VZWSupport
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STOGEDOGGIE

What a [removed] I did want to post that I did receive my rebate thanks to the assistance of the management at my local Verizon store. I certainly can't imagine that all the hoop jumping an ill-will is what Verizon wanted with this promotion especially since the rebate is paid. Just be persistent and keep it after the Rebate Center

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Tomski919

***UPDATE*** After nearly 5 months I have finally received my rebate card in hand. It seems that a lot of folks are being approved around the July 22-24 time frame. Could it be that our efforts at not "letting this go" are finally paying off? I don't know, but what I will tell people out there still trying is this: not to give up. Keep calling the rebate center, then get on the I.M. chat feature and complain, then call verizon corporate, then jump on the community boards and complain, followed by social media. Thank you to CHAGRI71, as a verizon shareholder, I'm glad you found out some info about the 3rd party rebate company and complained to shareholder services. That is awesome.

Nobody who fulfilled the obligations for this deal should be denied their rebate (and to those on this board who are like "Did you remember to do an RSA or add the line or you better have your lawyer look at the terms of service...I wouldn't pop-off on here without doing my due diligence". This stunk of a scam, and it took a lot of work for me to get this bloody rebate. The attempts to "Rebate-Break" by verizon and their 3rd party joke rebate company are completely unethical. It's a shame that corporate America treats its customers with such disrespect, but it we don't complain and stay persistent, then they'll (corporate America) never change their ways.

bigbearsgym

I used Firefox and didn't have the problem. I was able to copy my chat and save it.

bigbearsgym

I've been posting under another thread regarding the rebate problems. I'd like to share here as well because I have an update to my situation.

Please see Re: Problems with Rebate.

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grl3

I did a Verizon buy a Samsung 7 or Edge 7 phone, open two lines, and get a phone free. I tried to buy online but the sale wasn't going through. I ended up finishing the sale with online Verizon rep. I asked "how do I get my free phone?". Rep replied in 8-10 weeks you will get a credit card in the mail for the value of one phone. After 12 weeks nothing. So I called Verizon. After 3 hours on the phone, and several people not knowing what they were doing I reached a man who told me I should have gotten a promo code in a text msg or email. I said I got nothing. And I looked through the paperwork with my phone (him on the line)--no promo code. Rep said: Well, a lot of people didn't get that email. He said no problem I have the code for that offer let me walk you through the submission now. The submission is a lot of stuff to do. Never told I had to send pics of this and that but we did it, submission done. Phone purchased in April, I am doing the submission in July. I get a few emails from verizon rebate asking for info to process my rebate. I give info. Today they come back denying me the rebate of free phone saying I was submit within 30 days of buying phone. That is the first I heard of that! No one ever said I need a promo code or I needed to submit stuff or that there was a deadline for submission not even the guy who helped me do the submission. SCAM

I told my friend about this situation she said...well it was during the Verizon strike. So the people working probably didn't know what they were doing, things fell through the cracks.

I'll say!!

Verizon_Support

grl3, lets get to a better place. I have send you a Private Message. Please reply to the message, so we can look into this issue. I feel confident we can find the best answers for you.

JoelR_VZW
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grl3

On 8/14/2015, I replied to your direct message.

Verizon_Support

Xx, we apologize for the inconvenience and we are anxious to assist you. Would you please resend the direct message one more time?DoloresK_VZW
Follow us on Twitter @VZWSupport
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DirtyShirley

Add me to the list of NOGO. This really feels like a scam and I hope anyone reading this will strongly reconsider joining VZW for or signing up for any BOGO program.

I submitted my rebate for 2 x S7 Edges on 4/21/16, entered the appropriate documentation, device payment plans etc. 3 mos later I'm still "pending validation" and my status screen STILL says that my validation should be complete by 5/21/16!! . I've had several chat sessions and have called the rebate center. Each time they tell me to wait longer and "escalating" to "upper management" cuts 5 days off the escalation time, whatever that means.

So my last attempt was 8/3 where I was told that I would have to wait 3 more weeks. I waited an extra week and contacted them again today. I was told again to wait longer, 5 days this time and guaranteed this would be resolved at the end of 5 days.

I would NOT have purchased these phones nor signed up for this deal had I known the BOGO would take 4 months instead of 4 weeks. BOGO was the only reason I did this at all!

So now I have serious regrets and am worried that the runaround will never end. Hopefully 5 days from now everything will be cleared up but I'm not optimistic.

Verizon_Support

DirtyShirley, this is definitely not what we like to hear. May we ask if you have reached out to our rebate department? Let us know if everything is resolved in the time frame you expected. KleoL_VZW
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DirtyShirley

Well interestingly enough after I made this post I received another email from the rebate center with a new tracking number, validated, Visa card mailed for "BOGO Appeasement Promotion". HAHA, whatever, I got my money.

Keep squeaking squeaky wheels, they'll grease you eventually. ;-)

Justaperson

I've been through a similar situation, but I've now been told that my rebate came back to them as undeliverable. I receive mail at my home address every single day. We've verified my address multiple times.

As of Friday I demanded a tracking number for their mailing via UPS. I was told to call back in a day or two to get it. I just completed call back number three, and imagine my surprise, it's still being processed.

I'm about to contact the BBB and the Attorney General. This is a total scam. I've been a long time customer. Best part is the bill I just received for this is due November 3rd. Verizon rebates owes me $792. I'm going to raise hell.

KFLYERK

I wonder how many people simply give up on this scam and let Verizon take their $800? I won't be one of them. Here's my story:

I purchased a Verizon Samsung Galaxy S7 Edge (with a new line) for my son at Best Buy on May 24, 2016. The salesperson told me about their promo that was going on where I can get a second GS7 Edge for free. I have always been an Apple guy and didn't really need a new phone but my son talked me into it. I also decided that if I didn't like it that I would just go back to my iPhone. The salesperson (Chase) told me that I needed to go ahead and pay for both phones and that I would get a voucher in the mail in about 45 days that I could take to Verizon and get a refund for the 2nd phone.

Well... After over 90 days and no voucher, I went back to the Best Buy store on Aug. 13, 2016. Of course the original salesperson (Chase) no longer worked there. I explained that I was having problems with my rebate and they said that I would need to go to the Verizon store. I thanked them and went to the Verizon store. When I explained my problem to the Verizon store, they told me that I needed to go back to Best Buy since that is where I purchased the phones. I immediately go back to Best Buy (both stores are only a few blocks away from each other). The manager at Best Buy (JR) gave me a website address (www.vzw.com/digitalrebatecenter.com) and the promo code (S7-APRILPROMO). He said that I was supposed to go there to register for my rebate. The original salesperson never told me that useful information. My son can back me up on that since he was also there. Anyway, I go online to register for my rebate that day (Aug. 13, 2016) and I notice that the window to do so has expired. There was a way to chat (Verizon Wireless Redemption Chat) online and so I chatted with a customer service representative named Esther. She said that since I am a valued customer that she would create the record for me. By the way, the system was very slow and she had to keep apologizing. She said that I would need to email scans of both installment contracts, photos of the original phone boxes (luckily, we still had them), and a copy of the store receipt. These were all to be emailed to: resubmissions@yourwirelessrebatecenter.com. I did that right away. She told me that in 15 days my record would be updated and that the whole process would take 8-10 weeks. I asked her if there is a tracking number or an account number and she said that I should receive one in 15 days.

No rebate yet. Today, Nov. 23, 2016, I called the rebate center to check on the status of my rebate and I speak to Fatima. There were many gaps and delays in the conversation, and the line quality was very poor, so I'm pretty sure I was speaking to someone in a different country. Fatima asked me for my tracking number. I said that I never received a tracking number. She then tried to find my account by asking for my address, phone number, etc. She said that I was not even in the system and they never received any information from me. While we were speaking I attempted to re-email all of the information several times (resubmissions@yourwirelessrebatecenter.com) from several different accounts and each email came back returned. The returned email said that my IP had been blacklisted and also there was some interesting information at the top of those returned emails that said the X-Actual-Recipient was VerizonResubs@cimondemand.com. I kept telling Fatima that the emails were being returned and she made sure several times that I was sending them to the correct address. I assured her that the address I was sending to was as she said and then I asked if there was another email address that I could send it to (she said no). I tried to explain to her that she must have been giving me an invalid email address. She told me that I could check it through an email address validation service that I could find on Google and so I did. It seemed to be legit. I then tried to send the email a few more times in different ways; no attachments, directly through gmail.com, etc. and they all came back. I asked her if I could just snail-mail the information (she said no). I asked her if the Verizon store in town would be able to help me if I took my information there (she said yes). This phone call lasted 1 hour.

When I arrived at the Verizon store I was helped by sales associate Ekatrina and the store manager, Tiffany. After going through my story and explaining the phone call with Fatima, they called the rebate center and spoke with Phil and then Ruby. We were given the same information about emailing my contract, receipt, etc. I asked if it would be OK for the Verizon store to email it and they said yes. However, the store manager did not feel comfortable doing that so she refused. I asked her to at least send a test email to the address that they were giving us (resubmissions@yourwirelessrebatecenter.com). Tiffany did finally agree to do that on her phone and the email was returned.

So, basically, the only way that I could get a rebate was to email information to a Verizon email address that did not work. Even going to the Verizon store did not help. Tiffany said that I should check with Best Buy since the rebate was offered there. I told her that I would not go back to Best Buy since I had already been given that run-around. After all, my phone payment (installment) goes to Verizon, not Best Buy. She said that was all she could do. I was adamant and insisted that if she thinks I should go to Best Buy then she should call them up and ask them if that will take care of the problem. She dials the number and we wait on hold for 20 minutes. Just before the Verizon store closed (I was there for 1.5 hours), I was able to give my name and number to the Best Buy associate who finally answered who will give it to the manager who will call me. I guess I will be headed back to Best Buy very soon. In the mean time I am also posting this to Ripoff Report.

NKLAWJUNK

Add me to the list of people scammed by Verizon on the S7 BOGO offer. Basically, I got the same runaround as the original poster - in all I submitted everything they asked for FIVE times before I was told that they had all documentation. Then, wait 15 days for the rebate card. Then, I got a message that my rebate was invalid because I have a business account. First, I had no idea I had a business account. Second, the BOGO deal was offered while I was shopping while logged in on my account. Third, there was nothing that said I was ineligible because I had a business account. Fourth, Verizon salesman continued to push the deal on me as though I were eligible for it. Fifth, Verizon strung me along for months on the documentation issue and THEN told me my account was ineligible.

OLDFORGEHILLFARM

I'm with you! They are stringing us a long month after miserable month thinking well get the "prize" that NEVER comes. Let me ask you a question, are you grandfathered into an unlimited data plan? Is that why they are being jerks?

I lost my grandmother and my father in the same weekend, so dealing with this [Removed] is really getting to me. I've had arguments with my husband over this as well. I have contacted them at least ten times with promises that I would be refunded. I'm so fed up. This is intentional infliction of emotional distress, as well as FRAUD. I have placed a complaint with the BBB yet I don't believe they will be doing anything either. The BBB has given Verizon an A+ rating with only 2% positive feedback, 2% neutral, and 95% NEGATIVE feedback. There were 287 reviews and 9,151 complaints. Seriously this is ridiculous. I have been on the phone with Verizon in tears, screaming, and passive yet nothing works. I WILL NOT give up for me it is now principle. It is my time, and my time is money, if they want this to get ugly and go to court, they will be paying for much more than a darn phone! So to Desmona at the rebate center, Justin, Ayo, Sandy, Stephanie, Noel, Jeremy, Jasmine, Kendra, Penelope, and Glenn, thank you but no thank you for your lack of customer service. Yes, I have spoke to that many representatives and that is a lot of time and money! Verizon you need to get your act together! I refuse to be strung along anymore!

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Verizon_Support

Oldforgehillfarm,

We want to ensure you get the promotions you were promised. Let talk more. Please check your inbox for a message from me.

KatrinaN_VZW
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