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I upgraded my phone to a new iPhone 16… and ever since I get my signal dropped constantly. While listening to music, or podcasts it will just drop, and Ive not made any changes other than the new phone. Same commute, same car, same job, same everything!
If it keeps up I’m just gonna switch providers because why would I pay so much money for cells service that I can barely use? What can you do to help?
Solved! Go to Correct Answer
We had sent a Private Message to continue the discussion related to your recent service concerns on your new iPhone 16. This signal issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
~Izzy
Hello Miklevin, congratulations on your new iPhone! It should be an exciting change and it should definitely not change your network experience. Please allow us to help you verify the issue, we wouldn't like to see you leave to another provider. Look out for a private message!
-Luis
We had sent a Private Message to continue the discussion related to your recent service concerns on your new iPhone 16. This signal issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
~Izzy
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