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I purchased the Home Phone LVP2 to replace my old reliable but expense AT&T landline.
Setup went okay and sound quality okay. However my Panasonic KX-T5432 wireless phones
answering machine would take awhile to hang up after a message was left.
While it was "In Use" there is a fast busy signal that would persist for 10 to 12 seconds which
could be heard and would be recorded as part of the message.
Verizon sent me two new Home Phone devices in the hope that one would properly disconnect my
answering machine. I need to keep the external answering machine to be able to screen calls.
So far all three Home Phone LVP2 devices have not allowed my answering machine to hang up
when the caller hangs up. Has anyone else run into this and does Verizon have a solution?
Verizon ran a diagnostic and said my Panasonic phone appears to be compatible.
Under a Home Phone Connect forum they described the same problem and said it had to do with a "CPC signaling" issue. I read some old postings on a Oooma forum which described this problem and apparently they fixed it 10 years ago!
Hello! We are truly sorry to learn you are experiencing issues with Home Phone and would like to help. To better assist you, I'll be sending a Private Note. Please reply to it, so we can get started.
~Maria
I still have the delayed hangup from my lpv2. Has a solution been found?
What exactly is a private note?
How do a
Access it?
SMPasek We're sorry to read about your issue with your home phone. What troubleshooting have you done? ~Peter
Ive talked to 4 to 5 servive techs. This issue was supposed to go to engineering. Thst was a month ago.
Please review my log. A diagnostic was done that verified my phone was compatible. When a call ends and the user hangs up it takes awhile before answering machine is allowed to hangup. The call gss ended on the LPV2 side. A fast busy usually happens.
We appreciate all the troubleshooting you've already done, SMPasek. It sounds like we will need account access to review this if its already been escalated to our network team. Please be on the lookout for a private message from us so we can better assist.
-Joseph
I know this is old but would like to let all know what I've found. I've been unable to log in for over a year and just finally got that resolved. Your phone system, any phone system is looking for a disconnect signal, known as CPC (calling party control) Some time ago when I got the LVP2 as well as the earlier T1000 I worked with tech support on this issue. The answer, cell service provider don't use CPC so when someone hangs up you're hearing your services response to that hang up until the line disconnects. It disconnects on the fast busy your hearing, that's why it takes a few seconds. I doubt they will ever fix it because that the way the service works.
So are you saying that if someone calls me with a cell phone and gets my answering machine and then hangs up I get the fast busy due to a lack of the CPC signal? My Panasonic phone system worked just fine when it was on a landline. Caller could be a cell phone or another lsndline.
When the caller hangs up the LPV2 clearly shows that the caller has hungup. My answering machine doesnt hang up immediately since the LPV2 doesnt send the CPC signal then? My question to Verizon is why not? The connection is a RJ11 cable same as when it was on a landline.
Just because it plugs into an RJ11 jack doesn't mean all is the same as a landline. Landlines do accept the CPC signal. The reorder tone, fast busy, is from the LVP2, which turns your cell signal into an analog signal your phone system or answering machine understands. Once the circuit gets the reorder tone for a set amount of time the LVP2 disconnects. I really don't see the big deal, other than it is a bit annoying. A few seconds of reorder tone doesn't take away from the overall value of the LVP2. If you really can't stand it consider a VoIP service.
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