Home Phone LVP2 Issue With Answering Machine
SMPasek
Enthusiast - Level 2

I purchased the Home Phone LVP2  to replace my old reliable but expense AT&T landline.

Setup went okay and sound quality okay.  However my Panasonic KX-T5432 wireless  phones
answering machine would take awhile to hang up after a message was left.
While it was "In Use" there is a fast busy signal that would persist for 10 to 12  seconds which
could be heard and would be recorded as part of the message.

Verizon sent me two new  Home Phone devices in the hope that one would properly disconnect my
answering machine. I  need to keep the external answering machine to be able to screen calls.
So far all three Home Phone LVP2 devices have not  allowed my answering machine to hang up
when the caller hangs up. Has anyone else run into this and does Verizon have a solution? 
Verizon ran a diagnostic and said my Panasonic phone appears to be compatible.

Under a Home Phone Connect forum they described the same problem and said it had to do with a "CPC signaling" issue.  I read some old postings on a Oooma forum which described this problem and apparently they fixed it 10 years ago!

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
vzw_customer_support
Customer Service Rep

Hello! We are truly sorry to learn you are experiencing issues with Home Phone and would like to help. To better assist you, I'll be sending a Private Note. Please reply to it, so we can get started. 

~Maria

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
SMPasek
Enthusiast - Level 2

I still have the delayed hangup from my lpv2. Has a solution been found?

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
SMPasek
Enthusiast - Level 2

What exactly is a private note?

How do a

Access it?

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
vzw_customer_support
Customer Service Rep

SMPasek We're sorry to read about your issue with your home phone. What troubleshooting have you done? ~Peter

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
KH-OrnEsh
Moderator Emeritus

@SMPasek 

To see private messages sent to you, please click on  the envelop at the top right of the page.  

Screen Shot 2023-03-08 at 8.39.38 AM.png

 

To respond to the message, scroll all the way down to the "Reply" box.  

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
SMPasek
Enthusiast - Level 2

Ive talked to 4 to 5 servive techs. This issue was supposed to go to engineering. Thst was a month ago.

Please review my log. A diagnostic was done that verified my phone was compatible. When  a call ends and the user hangs up it takes awhile before answering machine is allowed to hangup. The call gss ended on the LPV2 side. A fast busy usually happens.

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
vzw_customer_support
Customer Service Rep

We appreciate all the troubleshooting you've already done, SMPasek. It sounds like we will need account access to review this if its already been escalated to our network team. Please be on the lookout for a private message from us so we can better assist.

-Joseph

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
spooom
Newbie

I know this is old but would like to let all know what I've found. I've been unable to log in for over a year and just finally got that resolved. Your phone system, any phone system is looking for a disconnect signal, known as CPC (calling party control) Some time ago when I got the LVP2 as well as the earlier T1000 I worked with tech support on this issue. The answer, cell service provider don't use CPC so when someone hangs up you're hearing your services response to that hang up until the line disconnects. It disconnects on the fast busy your hearing, that's why it takes a few seconds.  I doubt they will ever fix it because that the way the service works. 

0 Likes
Re: Home Phone LVP2 Issue With Answering Machine
SMPasek
Enthusiast - Level 2

So are you saying that if someone calls me with a cell phone and gets my answering machine and then hangs up I get the fast busy due to a lack of the CPC signal? My Panasonic phone system worked just fine when it was on a landline. Caller could be a cell phone or another lsndline.

When the caller hangs up the LPV2 clearly shows that the caller has hungup. My answering  machine doesnt hang up immediately  since the LPV2  doesnt send the CPC signal then? My question to Verizon is why not? The connection is a RJ11 cable same as when it was on a landline.

Tags (2)
0 Likes