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Home Phone LVP2 Issue With Answering Machine

I purchased the Home Phone LVP2 to replace my old reliable but expense AT&T landline.

Setup went okay and sound quality okay. However my Panasonic KX-T5432 wireless phones
answering machine would take awhile to hang up after a message was left.
While it was "In Use" there is a fast busy signal that would persist for 10 to 12 seconds which
could be heard and would be recorded as part of the message.

Verizon sent me two new Home Phone devices in the hope that one would properly disconnect my
answering machine. I need to keep the external answering machine to be able to screen calls.
So far all three Home Phone LVP2 devices have not allowed my answering machine to hang up
when the caller hangs up. Has anyone else run into this and does Verizon have a solution?
Verizon ran a diagnostic and said my Panasonic phone appears to be compatible.

Under a Home Phone Connect forum they described the same problem and said it had to do with a "CPC signaling" issue. I read some old postings on a Oooma forum which described this problem and apparently they fixed it 10 years ago!

Comments

Verizon_Support

Hello! We are truly sorry to learn you are experiencing issues with Home Phone and would like to help. To better assist you, I'll be sending a Private Note. Please reply to it, so we can get started.

~Maria

SMPasek

I still have the delayed hangup from my lpv2. Has a solution been found?

SMPasek

What exactly is a private note?

How do a

Access it?

Verizon_Support

SMPasek We're sorry to read about your issue with your home phone. What troubleshooting have you done? ~Peter

[Deleted User]

@SMPasek

To see private messages sent to you, please click on the envelop at the top right of the page.

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond to the message, scroll all the way down to the "Reply" box.

SMPasek

Ive talked to 4 to 5 servive techs. This issue was supposed to go to engineering. Thst was a month ago.

Please review my log. A diagnostic was done that verified my phone was compatible. When a call ends and the user hangs up it takes awhile before answering machine is allowed to hangup. The call gss ended on the LPV2 side. A fast busy usually happens.

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