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People on the other end can't hear me on calls

MWINCZE
Newbie
‎03-14-2025 11:58 AM

For the past few years now, I've been having issues with people on the other end not being able to hear me when I make calls from home.  For clarification, our area doesn't have good cell service so we have to use WiFi calling.  We also have an extender in our home. 

  • I thought it was my Google Pixel.  I switched /upgraded my phone from Pixel 1, Pixel 4, then Pixel 6 over the years, same issue.
  • I thought it was the location.  I moved to the other side of town. Same issue.
  • I thought it was my internet /router.  Upgraded to the fastest internet speed available and I'm sitting right next to the router. The router can switch between 2.4ghz and 5.0ghz so that is not the issue.
  • I then bought a brand new Samsung phone 2 weeks ago and switched from having a SIMs card to a eSIMS card.  I was told by the Verizon store that would surely fixed the issue.
  • Over the past few years, I was told by Verizon, "it's not us".  clearly, it is.

TODAY...on three very important work calls, the person on the other end couldn't hear me and I could hear them perfectly fine.  IT'S STILL HAPPENING.   So yes, Verizon. it is you.  After more than 25 years as a customer, I may have to switch carirers because I cannot run my business like this anymore. 

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