Signal at Verizon store

[Kbarrett1119]

We live in Mason MI 48854. There is absolutely no signal except for calling in our area.  The whole city is a big dead spot. The verizon store in town is less then .5 miles away and if we didn't have home wifi I would absolutely switch carriers. How do we get signal out here? Pretty unsavory going with verizon and soon as you leave the store you phone doesn't load anything!

[SynthpopAddict]

Did you bring your own phone when you signed up with Verizon?  If it's an iPhone, I'd check for carrier updates.  I looked up your ZIP code and that's a 5G area, so unless your phone doesn't support 5G, I'm wondering if your account needs to be reprovisioned or Verizon needs to get you a new SIM or eSIM.

[Ginger_VZ · Accepted solution]

If your signal is weak in certain areas, it could be due to an issue with your device, a large obstruction blocking the network or the signal has difficulty penetrating indoor walls.

 A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

We definitely recommend using Wi-Fi Calling whenever possible, as this is the best solution for indoor signal concerns: https://www.verizon.com/support/wifi-calling-faqs/

I highly recommend using our Device Troubleshooting Assistant. It is available 24/7 and can also help troubleshoot Wi-Fi Calling issues: https://www.verizon.com/support/devices/#mobile

 If you still require assistance or have any questions, please contact us for support.