Last year we added my son to our cell plan. He got my husband's old Samsung S10. I have an S21 and my husband got an S23. My son always has a good signal and fast data. My husband and I always have a poor signal and slow data speeds (even when we have 3-4 bars). We were going to switch to a different carrier when we added my son, but decided to stay with Verizon and pay almost twice as much because I drive out in rural areas and I always had excellent service. I was afraid to switch to another carrier and not have as good of service. But since we added my son to the plan, I have poor service in most places. At home, I often have to go outside for phone calls for a consistent signal and I can literally see the Verizon tower about 1/2 mile away, unobstructed from my house. I'm so disappointed. I've been a Verizon customer for around 20 years. We only have 4G in my area.
Why is our service bad on our newer phones? We both have to use battery saver mode to get through the day, but even when I turn that off, it doesn't affect service. I wish we had switched to another company and didn't commit to my husband's s23, which he hates. Do we need to just pay it off and switch to another conpany? Can Verizon actually do anything about this?
We're sorry to hear about the service issues you've been experiencing since adding your son to your account. Just to be sure, your son is able to use his phone without any issues, and it's only you and your husband having problems, correct? Do you have Wi-Fi at home? Is service only unreliable inside of your house?
~Jesse
Yes, my son is able to use his phone without issues, and my husband and I are having problems in and out of the house. We do have wi-fi at home, which helps with data use. However, our wi-fi isn't always reliable for phone calls, so I have to turn Wi-Fi calling off most of the time. Thanks!
Hello Konewsom, we're sorry to learn you're having issues. We wanted to check back with you to see if you still need assistance.
~Ivone
Yes, I am still having issues.
Help is still here. Please share more info. What is your zip code? Any pending software updates on your devices?
-Natasha
64093 and phones are up to date with software updates.
Thanks for sharing your zip code with me today, and I am glad to hear that your software is up-to-date. It is definitely strange that one phone has no issues, and two others do. I think we will need to take a look at the account on this one. Please be on the lookout for a private message from us.
-Joseph
If you only have 4G in your area, I'm wondering if your S21 and S23 are stuck trying to run in 5G mode. The S10 does not support 5G and hence is running OK on the available 4G. Unfortunately, there is no way to band select on a Samsung phone anymore. ☹️ The only thing I can suggest is to see if someone at Verizon can reprovision your account, or try downgrading your plan if you have one of the top-tier ones which give you access to 5G UW (if there is no 5G at all, then you're just paying extra money for something you can't get, unless you travel a lot and go to cities where there *is* 5G of all sorts).
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