Yesterday at my kids' school—right in the heart of the area I’m referring to—a couple of us, all with iPhone 15/16s on Verizon, checked our signal strength. One had 5 bars, another 3, one had just 1 bar, and another was stuck on SOS. We even had 5G or 5G UW icons showing. When we started asking around to the two dozen parents there, the experience was the same. None of us had been receiving calls, texts, or emails, while users on T-Mobile and AT&T had no issues at all for the past 3 hours.
As we started to discuss, we realized this wasn't an isolated problem. For at least six months, those of us on Verizon within a 2-mile radius have faced frequent dropped calls, unreliable data, and inconsistent signal strength. As many of us work from home, we've missed important business calls, calls from our kids to pick them up, etc. We need reliable service. The Verizon store—located in this very area—recommended upgrading to a newer iPhone. We did. Yet the issues persists.
I’ve exhausted my known options: calling 611, working with Business Tech Support, visiting the Verizon store, and even trying an LTE Network Extender (which won’t connect because my phone still detects a weak Band 66 tower signal). Verizon keeps opening and closing tickets without resolution.
To pinpoint the problem over the past few months, I've conducted multiple surveys with an expensive $1200 Wilson Pro 4G/5G network scanner. The results? At least 10 Verizon cell towers that I can find on https://www.cellmapper.net/ showing the coverage area in question. I’ve used iPhone Field Test Mode (*3001#12345#*) while walking through the area, tracking the towers I connect to ensure I'm seeing the same thing on my phone. Now that I've got all the detailed troubleshooting info to pass to support (MCC / MNC / Region / Cell Id / PCI / Band/ Bandwidth / Frequency) I'm trying to figure out who to contact.
How can I get Verizon to take this issue seriously, given that I can show its happening across multiple devices in different locations all services by the same set of towers?
What’s the most effective way to report these service issues and ensure Verizon investigates the affected towers? If you've successfully escalated a similar issue and found a resolution, let’s connect—this situation is beyond frustrating, and we need a real fix.
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