$200 giftcard
amauritz
Newbie

Hello, I activated my 5G home internet a few days ago but have not yet received an email on how to select my gift card. Is there a link somewhere?

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11 Replies
Jetsetgirl
Newbie

I have called 2times and still have no email  for either offer 

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vzw_customer_support
Customer Service Rep

We definitely want to help you with getting the offer you are eligible to receive. We will be sending a private message. ~Peter

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vzw_customer_support
Customer Service Rep

Good morning. We want to make sure you're able to get the help you need with your $200.00 gift card. You'll receive an e-mail or you can go to your My Verizon app or website to redeem via a tile. There is an issue where some customers are not being given the option to redeem, but a planned fix is coming on 12/13/23. We hope you have a happy Holiday season!

~Jesse

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amauritz
Newbie

I still have seen nothing. Nothing is showing in my app and I have not received a gift card. I am owed a $200 Amazon gift card and a $100 Verizon gift card. If I do not receive soon Iโ€™ll be cancelling. 

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vzw_customer_support
Customer Service Rep

I'm sorry you havent received these gift cards, amuritz. Was this for Fios or Verizon 5G home internet? -Joe

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amauritz
Newbie

It was for 5G home internet 

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vzw_customer_support
Customer Service Rep

Thanks for confirming 5G Home with us. Alright so if you sign-in via a browser into My Verizon, then scroll down to the section of the main page called 'Make the Most of your Plans' do you see a tile there for the Amazon promo? That's where you can claim the reward and choose the gift card. If you've not checked this via a browser, please do so, then let us know what you find. 

-John

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amauritz
Newbie

No, there is no tile with mention of the giftcard. 

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Jetsetgirl
Newbie

 

โ€ƒAlright so i sign-in via a browser into My Verizon, then scroll down to the section of the main page called 'Make the Most of your Plans'  I do not see a tile there for the Amazon promo. 

IMG_0222.jpeg

โ€ƒ

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Jetsetgirl
Newbie

My offer was to get an email from Verizon now I have to go find the offer and accept it 

et your choice, on us:

 

As part of your order, you qualify for either an Amazon Echo Show 10, Xbox Series S or a $200 Amazon.com Gift Card, on us. Once your service is activated, we'll send you an email with instructions on how to redeem your offer.***

 

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vzw_customer_support
Customer Service Rep

I appreciate you checking that for us, amauritz. We will need account access to assist with the promotional offer, so please be on the lookout for a private message from us.

-Joseph

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