On 11/23/2023 I signed up for Verizon 5G Home Internet. The Black Friday promo was an XBox S or $200 Amazon card. I was supposed to receive an email with instructions on how to redeem the promotion. I never received an email and there's nowhere on My Verizon giving me the option to redeem. I understand many people are experiencing the same situation but want to be sure I receive the promo I was promised.
Thanks for reaching out so we can review the Black Friday promotion for the Verizon 5G Home. You are correct, once the equipment is activated, you receive an email for redeeming the promotion and will see a tile on My Verizon to redeem. Please reply to the Private Message that will follow so we can review more details.
-Deb
We just wanted to check-in with you to see if you still needed help with this issue. We’re standing by to assist, so please let us know.
-Deb
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