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Hello Team,
I am waiting for more than 1 month to see xbox tile on my app. There were lot of false promises from customer care.
Last one was I will see tile on Jan 21st, But I dont see one.
Could anyone please help me get redemption link to redeem the Xbox X I'm supposed to get as part of my 5G Home Plus activation.
Promise 1: Store representative told me that we will honour the online offer, so I got the 5G Home Plus. But later, they said its online only offer so you will get only $200 amazon card, you will not get additional $100 verizon card and Xbox.
Promise 2: Online customer care told that, you return the device got from store as it is under 30 day money back guarantee, I will order new one online so you will get $200 and Xbox (but no 100$ Verizon card as that deal is expired).
Once you active new device, you will see both tiles in your app.
I did that, I can see the Amazon 200$ tile to redeem in my app. But no email or tile regarding Xbox promo.
Promise 3: After back and forth discussions with customer care, one representative told that there are issues sending emails/notifications/showing tile on app (regarding xbox issue), it will be fixed by Jan 21st. You will see the tile the same day. But it is still not showing.
Promise 4: One of the representative told me that we have different ways to give you r promotional links so that you can redeem even if you dont see tile. But now representatives are saying, you need to have tile on your app to redeem, there is no other way.
These are just for Verizon 5G promotions. There is list for voice lines as well.
If Verizon team is looking into this, Please educate your representatives. I dont have trust with anyone, I dont know who is telling truth and who is fooling me. This is not good for representatives who are really good.
This is worst as customer. I am happy to talk to any one of you directly. Thanks.
I am hoping to get my Xbox promised to me as part of activation.
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Hello, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
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I'm still waiting for solution. I dont see any tile to redeem XBox. I dont see any email with redemption steps.
There are n numbers chats/calls with customer care. I dont want to hear sent you private message. I want my issue to be resolved. If not, let me the process to file the official complaint for mental torture and fooling the customer, not fulfilling promotional offers.
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Having the same issue hope this get resolved soon
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Oh, no! Dealing with promotional issues can be overwhelming, especially if you have yet to receive your Xbox. Verizon is here to help.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
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I don’t see any private message and my issue is still there. As per promotional deal I need to redeem Xbox x writing 60 days, I.e. 2/28. Only few days remaining, but I don’t have any information or email or tile on mobile app to redeem.
this is so frustrating.
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I don't have the internet service so I don't know if this will help at all, but someone said they had to login using a computer (not the My Verizon app on your phone) and then they could see the tiles or whatever it is to click upon in their account? A lot of the times, there's also a little box to check where you have to accept the terms and conditions before it will let you go anywhere.
I'm not a Verizon employee, just another customer trying to help.
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Your issue was previously escalated and resolved by the team.
For more information on Promos and Promo Redemption, please check out these resources:
Mobile device deals and promos FAQs - https://www.verizon.com/support/device-deals-faqs/
Mobile offer FAQs - https://www.verizon.com/support/mobile-offer-faqs/
5G / LTE Home and Home Plus offers FAQs - https://www.verizon.com/support/5g-home-offer-faqs/
Nilsa
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I'm also encountering this issue. It's been frustrating dealing with the broken promises and misinformation from customer care. I've followed all the steps outlined, returned the device, activated a new one, but still haven't received any notification or tile regarding the Xbox promo. It's disappointing that even after multiple assurances, the problem persists. I echo the sentiment that Verizon needs to ensure their representatives are properly informed to avoid further confusion and dissatisfaction among customers.
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joebill43, We want to ensure that we provide you the correct information based on your specific account. Please be on the lookout for a Private Message from us so that we can gather some additional details.
-Andi