Hello Team,
I am waiting for more than 1 month to see xbox tile on my app. There were lot of false promises from customer care.
Last one was I will see tile on Jan 21st, But I dont see one.
Could anyone please help me get redemption link to redeem the Xbox X I'm supposed to get as part of my 5G Home Plus activation.
Promise 1: Store representative told me that we will honour the online offer, so I got the 5G Home Plus. But later, they said its online only offer so you will get only $200 amazon card, you will not get additional $100 verizon card and Xbox.
Promise 2: Online customer care told that, you return the device got from store as it is under 30 day money back guarantee, I will order new one online so you will get $200 and Xbox (but no 100$ Verizon card as that deal is expired).
Once you active new device, you will see both tiles in your app.
I did that, I can see the Amazon 200$ tile to redeem in my app. But no email or tile regarding Xbox promo.
Promise 3: After back and forth discussions with customer care, one representative told that there are issues sending emails/notifications/showing tile on app (regarding xbox issue), it will be fixed by Jan 21st. You will see the tile the same day. But it is still not showing.
Promise 4: One of the representative told me that we have different ways to give you r promotional links so that you can redeem even if you dont see tile. But now representatives are saying, you need to have tile on your app to redeem, there is no other way.
These are just for Verizon 5G promotions. There is list for voice lines as well.
If Verizon team is looking into this, Please educate your representatives. I dont have trust with anyone, I dont know who is telling truth and who is fooling me. This is not good for representatives who are really good.
This is worst as customer. I am happy to talk to any one of you directly. Thanks.
I am hoping to get my Xbox promised to me as part of activation.
