We opened a new account with 5 new lines plus internet, two of the phones we don’t get the rebate on because they didn’t tell us those phones didn’t count because the value wasn’t high enough (so why didn’t you offer us a phone that qualified?!) when we ported our numbers over. Then we were supposed to get a free Xbox when getting internet service- this has been a joke. They told us we’d get it in the store, then they said we’d get it in the mail, then they told us we’d get a code for it, then the code didn’t work, then we were told it would take 3 weeks to get a new code, still no code and no response from Verizon. Also, it seems like these odd charges pop up on our bill and when I find them, they fix the issue and say “that’s odd, I don’t know how that got there” & proceed to process a credit, then all of a sudden a new charge is hidden somewhere else in the bill. This is ridiculous. I’ve never had so many problems with a mobile phone company!
Hello, Sarahlynnadams79. My apologies to hear of your experience as we want you to love your decision to be our customer. Help is here. Regarding the Xbox promo, did you redeem the offer via your My Verizon account? Also, regarding the billing, what charges are coming up as incorrect?
-Natasha
Our promo code was incorrect and was charging us full price for the Xbox. We even went back to the Verizon store and they couldn’t figure out why.
As far as charges/fees. My student discount keeps disappearing. We were being charged all of a sudden for a phone we didn’t have. Then the monthly discounts were showing for some phones and not others, but when they’d credit one item all of a sudden some other fee popped up or discount disappeared. It’s just ridiculous.
Hello, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.
~Ivone
We would love to take a closer look at your situation. Are you having issues with the Xbox redemption or with discounts on your account? If it's directly with your account, please elaborate further on this for us.
~Ivone
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