We opened a new account with 5 new lines plus internet, two of the phones we don’t get the rebate on because they didn’t tell us those phones didn’t count because the value wasn’t high enough (so why didn’t you offer us a phone that qualified?!) when we ported our numbers over. Then we were supposed to get a free Xbox when getting internet service- this has been a joke. They told us we’d get it in the store, then they said we’d get it in the mail, then they told us we’d get a code for it, then the code didn’t work, then we were told it would take 3 weeks to get a new code, still no code and no response from Verizon. Also, it seems like these odd charges pop up on our bill and when I find them, they fix the issue and say “that’s odd, I don’t know how that got there” & proceed to process a credit, then all of a sudden a new charge is hidden somewhere else in the bill. This is ridiculous. I’ve never had so many problems with a mobile phone company!
