The tile appears on my home page, I click and accept the terms, and then I receive a "There was an error when adding this Xbox Series X promotion to your Verizon account." I have cleared the cache and am still unable to redeem it. Verizon has made this whole process a nightmare
Same hereโฆhave you gotten anywhere with this? Wasted 4-5 hours today with no solution
Hello, PhillyFan2024. Help is here as we want to see you get your promotion. Please tell me more as I see you stated you contacted us with no resolution. What steps have you taken thus far? Did you see the offer in your My Verizon? Please let us know as we want to get you a resolution in the fastest manner possible .
-Natasha
Hi, I'm really hoping a Verizon representative step. Send and handles my situation. Because I like your service and I don't want to cancel it. I have had such a terrible experience. Just trying to redeem what you guys are offering. I understand there are glitches in the system. And I need to be patient which I am. Where are you still have unresolved issues and would love to see a verizon wrap step in in a resolve my issues before a long time verizon, sally or customer goes to a competitor for service.
We're glad you like the service, and we don't want you to feel like you need to look at other service providers. We'd love to help you with your Xbox Series X redemption. Let's figure out what's going on and get everything taken care of. We're going to send you a Private Message so we can help.
~Jesse
Iโm having same problem they better not try to jip me out of my promo
Good mornimng Reckless310. We would love to help. What error are you running into? Where are you attempting to redeem this offer? Was this onlin or using an app?
Here is how to redeem:
1 Sign in to My Verizon.
2 Navigate to the My Verizon account page.
3 Click on Get your choice on us: Xbox Series S redemption tile under "Make the Most of Your Plans".
Result: The customer is taken to the page to redeem the Xbox Series S.
4 Do the following under the Xbox Series S console redemption tile:
Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: The customer is taken to the Cart with the Xbox Series console with the promotion applied and the price of the Xbox Series console is shown.
5 Select Shipping information.
6 Submit order.
-Joe
I just spoke with customer service last night and they told me that after I was guaranteed this console, that I went through the improper channel to be eligible for the promotion and that they would not be sending me the series x! They managed to lock me in for that $200 Amazon gift card however, so if the screw me out of the Xbox, and I decide to cancel my service, then I have to pay back the $200 for the gift card!
Yah today I bought the wifi home thing and Iโve been trying all day to claim my promo but nothing I get the same message every time
Same issue here
called them, but not much help.. they told me to wait
i dont have a good feeling about this
We want you to get the promotions you qualify for and would like to help. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
I'm sorry you were having difficulties Urinnoodle. What error are you seeing? Where are you trying to redeem this at? Using the My Verizon app? Please tell us more. -Joe
I got my Amazon card and the code for the Xbox but having the same issue now it says they are out of stock and my code isnโt working anyway been working with a great agent on this though
Iโm having the same problem! Did you ever get it resolved?
Tdaniel. We're sorry to read that you're having issues with redeeming your Xbox offer. What happens when you try to redeem? ~Peter
Same problem spoke with 3 different people about this and no help and so many hours trying and at no end of any kind of help just same 10 questions repeated
mxrgxn, we're really sorry to hear about the issues you're experiencing being able to redeem your Xbox Series X On Us promotion. To better assist, we'll be sending a Private Message.
~Izzy
Can you help me as well? I signed up for Verizon 5g internet, which was supposed to come with a $200 Amazon gift card and a Xbox Series X.
I've spent hours on the phone, in chats, at the store, etc.... They've been sending me in circles, and no one has resolved this! Please help.
Hello, Toymachine78. Thanks so much for this info and absolutely, help is here! I have sent you a Private Messge for assistance.
-Natasha
#XBOXshenanigans
I signed up online for the promo offering the Xbox, Verizon GC, Amazon GC and Disney+. I immediately received a confirmation email listing all of the promotional items and in the some print it said I had 60 days to redeem promo items. I was pumped for the #XBOX so I went online to figure out how to redeem my items. I couldn't find anything but the chat came up asking if I needed assistance. Against my better judgement I started typing, 'how do I redeem my promotional items.' After being bounced around I was told my account wasn't set up properly. Customer Service Rep said I had to create a whole new account. Once we were done I received another confirmation email with no promo items and a higher monthly rate. I was unhappy with the results and still didn't have an answer to my question. I tried to escalate the issue but the rep would not help. He assured me everything would be fine after the installation. Here we are almost a week later and 5 calls to Verizon customer service and I still don't have all my promo items or the correct monthly bill. I tried to redeem Xbox but I am not confident it went through. I haven't received a shipping confirmation yet and the tile is still in my offers. If I click the tile the Xbox shows up at full price. I guess I'm just another victim of Verizon customer service just like these other posts.
hello Drd22. we would lov to help. We want you to get all the promotions you have coming to you. Has service been activated? Was this a Wireless promotion or a Fios promotion? -Joe
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