I have wasted so much time trying to figure out the Xbox situation. I was promised I would get it but it’s really not a viable thought anymore.
I talked to so many reps and nothing has come to fruition. They all have different answers and differ solutions… but they all lead back to a waste of time. Am I getting the Xbox like I was promised, or not? I wasted close to 8 hours with my first experience dealing with Verizon in the store about two months ago. I ordered my internet online, went to pick it up. Internet told me to. Well, they didn’t even have the internet. Like I said, I was there for almost 8 hours on a day off… and they couldn’t help me. They had to cancel my order, send me to another store, and they got me going.
What a terrible first experience! And they have kept up the trend. Time wasted… I want a real solution for once… and that solution needs to be sending me the Xbox. I have a son who constantly keeps wondering where his Xbox is…
Good afternoon Mickeygoodman90! What frustration you have endured. We are here to assist with the XBox promotional offer. Please reply to the following private message so we can work together and dig into the account details to find answers.
-Deb
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
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