I'm not genuinely curious as to the answer, since correctly investing in 5G is something no carrier wanted to spend too much money on, but why does Verizon not understand the nature of poor 5G signal strength? Was this a business decision, or an engineering failure?
Most customers may not be aware that 5G has a smaller signal coverage (cell size) than LTE or 4G, requiring more densely deployed towers. Worse, the mobile devices they support are not able to send a great signal back to the towers. Verizon, just like other carriers, can legally advertise availability in their 5GUW coverage map, but never show (or want to) how bad the signal strength is in every area of the map. Customers wouldn't like to see that. Verizon isn't alone, but they're apparently not doing much to fix or advocate better deployments either. Never once do I get the impression they researched this beyond what they were told by 5G equipment manufacturers. Or, their engineers were strapped into "make it work with the towers we have".
I've been routinely contacting Verizon Support for nearly a year on this issue, and the answers I get often are unaware of the true widespread issue with 5G signal strength. They have never been able to offer up an honest answer. It's always been, "we see your area is 'challenging', but then they offer a booster for my home, which is no better than my at home WiFi.
Where was the failure here? As customers, what are we paying for? It isn't this. It isn't good service, and Tech Support is totally in the dark and helpless.
