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5g service issues

I have been a verizon customer for 21 years. I have had service issues since 5g began. Impossible to even find a customer service rep let alone get any productive info. Posting here hoping maybe I will get contacted or get some productive info to resolve. I am VERY close to no longer being a 21 year verizon customer!

Comments

Verizon_Support

We appreciate your loyalty over the last 21 years and are disappointed to hear you've been running into issues with our service! Can you tell us more about what's going on with your service? Where is this happening? Do you happen to know if other users are affected?

-Lauren

SynthpopAddict

You've got "basic phones" tagged in your post, which makes me wonder if your current phone is 4G only. With Verizon upgrading their towers for more 5G, it's time for a 5G-capable phone?

pamlutzinger

I have had absolutely no coverage at or around my home since the 5G upgrade to the tower in my area about a year ago, and have to rely entirely on wi-fi for myself and guests - this is the only recommendation I received from Verizon. This past weekend a guest on T-Mobile was at my house and had fantastic coverage. As of this morning, after a very frustrating 24 hour long back and forth on a trouble ticket, I was told that network engineering had checked and coverage at my home is poor and that I can do is rely on wi-fi and wait for Verizon to improve the network or go to another carrier. I also am a 20+ year customer with a 5-line account, how is that for customer service?

Verizon_Support

Thank you for your loyalty for over 20 years. Verizon is always working hard to provide stellar service, and we are sorry to hear that you are experiencing service issues at home. We would like to review options to improve your service. Please tell us, who is your current home Internet service provider? Do you have a Network Extender?

~Maria

SynthpopAddict

That's pretty unfortunate that with network "improvements" you no longer have service. However, with 5G radio waves just not having the travel distance older technology did and other factors possibly factoring in which may be absorbing the signal - if a Verizon engineer told you they would have to improve the network some more for your service to improve, that sounds like a new tower(s) would have to be built closer to where you are. Rome wasn't built in a day, so who knows how long that's going to take. Sounds like you're better off trying Pink Logo Place if one of their customers was at your home and it worked.

Rarestones1220

I too am frustrated and believe this is misleading and deceptive business practices .

Verizon_Support

Hello Rarestones1220, We take service concerns seriously and want to make things right. Can you provide more details on what is happening with your 5G service? Where is this happening? Do you happen to know if other users are affected?

-Dee

Tyce

We have a business account and are having the same issues. Calls do not go through and go straight to VM, VM doesn't appear until the phone is rebooted, VM all of a sudden says it is not set up and no ability to leave a message. This is damaging to a companies reputation, productivity as well as safety. The issue seems to be with all models of an iPhone, we don't have many other types to confirm. No setting have been changed on the phones, yet I continue to try to troubleshoot. I have had no resolution, relief or support.

Verizon_Support

We're sorry to learn you've been experiencing issues with calls and voicemail, Tyce. We want service to work well at all times and would like to take a closer look into this. Visual Voicemail requires a cellular data signal to function properly. What signal shows on your phone when having issues with calls and voicemail? When did these issues start? Where are you located when experiencing these issues?

-Danielle

Tyce

I'm not able to confirm what signal shows when I am missing calls as I don't know it's happening. No settings have been changed. We have had this issue previously and it restarted 2-3 days ago again. I am aware of this issue for the past year. Peoples locations are both internally and externally to the office. It is multiple users.

Tyce

Will someone be reaching out to resolve direct?

Verizon_Support

Thank you for the info. We recommend going through troubleshooting which you can find here for missed calls: https://www.verizon.com/support/devices/#mobile Through this platform, we don't have access to business accounts, and we recommend reaching out to our business team directly by calling 800-922-0204. We're sure they'll be able to help.

~Jesse

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