Wow, after being with AT&T since 2008, I finally switched over to Verizon and brought a total of 4 lines and 2 iPads. I’m regretting. My service is much worse. There are so many areas where I have extremely slow data, can’t sent texts and in Penn Station, my phone is useless. Can’t text. Can’t use the LIRR app to check schedules. It just hangs and hangs and I can’t wait any longer. Is there anything I’m missing? This is going to be a long 3 years.
You mentioned 3 years, so I'm guessing you're postpaid. If you're on Unlimited Welcome, you're subject to deprioritization and also don't get to use 5G UW. If you have an iPhone, did you check that the carrier settings are up to date? It's possible when you are bringing your own phones that they were configured to suit your previous carrier.
These were brand new phones iPhones that Verizon gave to me. I traded in my old phones for new ones.
What service plan do you have? As I mentioned earlier, if it's Unlimited Welcome, you do not get to use 5G UW and are on low-band 5G or 4G LTE depending on location. Low-band 5G runs around the same speeds as LTE, with the only difference being that the newer 5G technology can handle more devices at once. If you are on Unlimited Plus or Unlimited Ultimate and your internet is crawling along like that (apps timing out/spinning circle of death), then Verizon needs to check the provisioning of your account and possibly get you new eSIMs. I would also check for any software updates.
I am an Unlimited Ultimate subscriber. I opted for the highest level because I have two teens in my household.
On Unlimited Ultimate, you've got dibs on all the towers and should get 5G UW. I did hear of some activation issues when the iPhone 16 came out last fall, where the eSIM had to be replaced sometimes, or else Verizon had to manually push through the activation to get things going properly. I'd ask for Tier 2 tech support and have them reprovision your account at least.
I don't live in the area you mentioned, but if that's a subway station(s) you're referring to where your service drops out, if the station(s) is underground, that can be problematic for cellular service.
This is extremely helpful and I’ll contact tech support. Thank you!
Hello, Khm16. Thanks so much for reaching out and we are absolutely here for assistance. Please share more info on your zip code and where this issue happens. I see you stated while on the subway. Where else does it occur? Indoors? What are the speeds that you are experiencing? Are you able to take a screenshot and post it?
-Natasha
We understand your concerns and would love to assist. Send us a Private Message so we can take a look at the account to help out.
-Cynthia
I did the same thing last week and EVERYTHING has been miserable! Can’t register for an account on MyVerizon app and every CSA I’ve dealt with has locked my account for the “24hrs” each day. Since I’m not under contract I’m moving everything back to ATT and paying the $30 more for it.
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