I see post after post complaining about Verizon’s cell service. I saw them going back as far as 2021 and in all this time Verizon still dodges responsibility and makes it as difficult as possible to communicate with a real person.
I have supposedly emailed someone in Verizon’s “executive office” but they rarely respond, avoid talking by phone, and dodge the big issue is needed to build additional towers. In the past few years my area has gotten a huge Carvana facility and other business are coming in. Two employees at Verizon told me cell service was not what it should be in my area, but they don’t offer to fix that. They keep trying to blame my phone or blame me. Over and over they have walked me through numerous things I must turn on or off on my phone, which never helps. Remember, they KNOW and ADMITTED my cell service is terrible but the issue is dumped on me.
I submitted an FCC complaint. It’s informal but it does get Verizon to reach out even if it’s obligatory and fake. I have updated the FCC that Verizon still is not fixing the issue even with complaints. They also have ignored my reported requests to look at my bill since I pay full price for unreliable service.
If Verizon doesn’t address your complaint satisfactorily, you can apply to lodge a formal complaint. If they agree you have a case, you pay to submit that complaint, but it sounds like the outcome is likely to be more favorable than if you only file an informal complaint.
Has anyone ever successfully gotten Verizon to fix service in their area? Has anyone got a name and number of a high-up Verizon executive and gotten real help ?
We strive to provide reliable service, and we are concerned to learn about your recent experience. To better assist. I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
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