Conditional Call Forwarding No Longer Working

[IamGinaW]

 We had conditional call forwarding set up and working but yesterday I received a phone call that was forwarded before it went to voice mail.  There have been other calls since that are forwarding when the call is not missed. In other words, the "Conditional" part of it isn't working. It's just forwarding everything. 

I have a Samsung Galaxy SS22 Ultra

[vzw_customer_support · Accepted solution]

Hello, IamGinaW, there can be a few reasons as to why the conditional call forwarding is not going through. Please use the resource link attached below to reset up the call forwarding.

https://www.verizon.com/support/call-forwarding-faqs/

-Sarge