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Connection to tower not responding

I've had 5G Home Internet for a while now. For the past month I've had to reboot my router several time a day due to no internet. I log into the router's web interface and everything shows CONNECTED but none of the devices in my house can connect until I reboot the router. It's annoying and to the point now that I doubt that I want to keep this service. Verizon's automated bots never find anything wrong. WiFi within the house is fine. I can browse my network shares just fine. I'm an IT pro for 20+ years so don't throw some fark "check this" stuff at me.

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Verizon_Support

GobbleDeGook, we're sorry to hear that you keep having to reboot multiple times a day. We want to make sure that you're able to get reliable service at home without any issues. It definitely sounds like you know what you're doing settings-wise, but something you might want to try is repositioning the 5G Home device to get better reception. Here's a link with more info: https://www.verizon.com/support/knowledge-base-303197/

~Jesse

GobbleDeGook

The router has been in the same location for over a year with no issues. I routinely get ~300Mpbs down. The issue is traffic just stops for no reason. This lasts for a few minutes then corrects itself or I just reboot it. When I look in the router's web interface, everything shows "connected". This just started a couple of weeks ago. I have my phone in the same room and it has data service while the router doesn't.

Verizon_Support

GobbleDeGook, thanks for following up. Our goal is to ensure you get to enjoy your Verizon Home Internet service.

For more Home Internet Set Up Instructions, click on this link: https://www.verizon.com/support/knowledge-base-234969/

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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