Coverage in Suffolk county Huntington, NY

[ichowdhury4]

Suffolk county Huntington ny phone network is getting worse day by day. Please do something unless have no choice to switch other carriers 

[vzw_customer_support]

Hello ichowdhury4, we are sorry to hear you have had issues with the network in that area.  If you can please share more about the experience you have had recently so we can take a look at this. -Dee

[SynthpopAddict]

Hi, sorry to hear your service has degraded over time.  There are many causes for service issues; sometimes it's the network, and sometimes it's your phone.  If you could give the ZIP code (not the full address, just ZIP code) where the problem is happening, and also the make/model of your phone, that can help others do a little troubleshooting.

But just a short list of things that can impact service:

• older or no longer supported phone
• outdated SIM card (if 5G or 5G UW was brought in later and your card isn't configured for 5G or 5G UW)
• hardware issues on phone
• network congestion
• deprioritization on towers based upon service plan
• network outages (there have been several in the areas I live/work recently)
• new construction in area causing more interference and blocking reception

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your network concern. In order to torublehsoot effectively we would need access to the account details, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Adrian