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Since February 2025 I have had terrible cellular coverage at my home office and cannot have any voice calls without audio dropping out.
I have a new iPhone and I can see that the device is bouncing between LTE and 5GUW throughout a conversation.
How can I report this service issue (where is the link) so someone can figure out whats going on at my residence.
This is both inside and outside, I can see the local tower. Wifi assist does not help at all.
Hey there, biocanicinc, sorry to hear you've been running into some trouble with service! You mentioned this is happening in your home area. How far away from your home do you have to travel before service improves? Are you able to use text and data without an issue? You mentioned WiFi assist in your message. Have you tried using WiFi Calling by chance?
-Lauren
We sent some questions to gain a better understanding of your service issues. You can also use the following link to check for network issues and report any issues you're experiencing: https://www.verizon.com/support/check-network-status/
If you still need help, contact us for support.
~Jesse
Start a new topic or ask questions in the open forum.
