My domain is not being resolved by DNS on wireless connection

[totality]

I own the domain bf-home.net and am unable to resolve DNS for it while connected to Verizon mobile data.   Please remove the block on it from your Infoblox appliance.

--- Apr 16, 2024 8:10:52 AM

--- IP (rmnet_data2) 2600:100c:b234:9284:8ac:7dff:fe97:c93d 

--- IP (rmnet_data2) 100.105.177.167 

--- IP (rmnet_data1) 2600:100c:120f:9b3d:804c:9cff:fe42:a921 

--- Connection: LTE

Dig for bf-home.net

DNS server: 2001:4888:41:ff00:404:d::, port 53, UDP

;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 58125

;; flags: qr rd ra ; qd: 1 an: 0 au: 0 ad: 2 

;; OPT PSEUDOSECTION: 

; EDNS: version: 0; flags: ; udp: 1220

;; QUESTIONS:

;; bf-home.net., type = A, class = IN

;; ANSWERS:

;; AUTHORITY RECORDS:

;; ADDITIONAL RECORDS:

antimalware.rpz.infoblox.local. 900 IN SOA ns1-rpz.csp.infoblox.com. support.infoblox.com. 1713268922 900 300 2592001 900

;; Message size: 138 bytes

Query time: 35 ms

[totality]

I had a support ticket open regarding this and it was closed, directing me to a third party app troubleshooting page. However, the issue is not with an app.  It is with Verizon DNS servers.   Is there anyone here that can help?

[vzw_customer_support]

Oh, no! Dealing with service issues can be frustrating. Our goal is to offer the support you need.

We see you opened a ticket, what exactly was the resolution?

~Gilbert

[totality]

This was their final response:

"It looks like we got a ticket filed to our network engineers and they were able to confirm that on our end thats not blocked and its showing data provisioned but not reaching the server. In this case they indicated that you will have to partner with the owner of infoblox to futher investigate why its not allowing the devices though as its not blocked on our end."

"At this this time we have already done a ticket on our end and it has been confirmed that you need to partner with infoblox directly and we are not able to. I know you continue to say that we need to reach out to them, however that is not something we are able to do on our end. If they are not able to work with you directly on this, it may be something that is not going to be able to work on the devices"

The problem now is that Infoblox told me that they cannot provide support for me if I do not own an Infoblox DNS appliance. They redirected me back to Verizon since Verizon is their client.  So, who can help me with this?

[totality]

It just started working. You can close this thread. Thank you.

[vzw_customer_support]

Thank you for confirming resolution, totality. We are here for support when you need us. https://www.verizon.com/support/contact-us/#mobile

-Natasha