No coverage 4G/5G/5G UW

SoCalSHO
Enthusiast - Level 1

Since the Verizon meltdown  a couple weeks ago, Neither I, on a Samsung S22 Ultra, or my wife on an Apple 13 Pro, can receive any 4G, 5G or 5G UWB in our house, or around our neighborhood. This was not the case a few weeks ago. If I leave the area that the cell closest to me serves, I can get a great signal. Just not near my house. Any help? I have already reset my phone, re seated the sim. But I know it is not my phone, because it happens on the Apple as well.

1 Reply
vzw_customer_support
Customer Service Rep

We're sorry about the problems you're having with your phone. You deserve great signal and we want to make sure you get it. Do you have in-home Wi-Fi? We also recommend following our troubleshooting guide here: https://www.verizon.com/support/devices/#mobile You'll be guided through the best troubleshooting steps for any scenario.

~Jesse

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