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Poor Cell Service Near My Home

There is an area that I frequent near my home where I am not able to get cell service. Even though I have 2 bars of 5G, I get nothing. It is inconvenient as the area includes my children's school, grocery stores, restaurants, etc. I chatted with someone from customer service but all they did was have me switch to LTE, which didn't prove to be reliable either. I hope that Verizon plans on building new infrastructure to support their 5G network in this area soon or I will be switching carriers. Can anything be done to mitigate the poor coverage in my area?

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Verizon_Support

One of our main goals is to provide reliable service, and we are concerned to learn that you are experiencing issues. To better assist, please tell us a little more. When did it start? What model is your device and is the software up to date? What services are impacted?

~Maria

SynthpopAddict

Dead zones can occur anywhere and there are a variety of causes. Verizon is probably aware of the problem on some level if you've reported your ZIP code to them saying you have a dead zone, but network upgrades or installing new towers is a case of "Rome wasn't built in a day". Do any other carriers work in the area you're having problems?

If you aren't able to get reliable service in many of the places you frequent, but someone on a different network can, it's time to port, because you're otherwise going to have to wait who knows how long for network improvements to take place.

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