I need to report a serious dead zone in the Hyde Park/Kenwood neighborhoods of Chicago. This is a combination residential and commercial area. The problem has existed for over 6 months and I have repeatedly raised the issue to no avail. Please help.
Thank you for reporting this issue to us, Saclayton5. So that we can better understand the experience in that area, can you share with us what happens when attempting to use your device in this area? Do others experience issues in this area as well? Do the issues occur everywhere in this area or only indoors/certain locations? Any additional information you can provide for us is helpful.
-Andi
It is throughout the area. Everyone I have spoken to with Verizon experiences the same thing, one bar. It extends 4 city blocks in all directions., sometimes more. If my internet service is down, I am unable to do anything because I cannot access a strong enough signal to use cellular data. I have to drive to a parking lot at 54th and Lake Park to get a signal. That is 7 city blocks from my home.
When can I expect a response?
We are here to help with your service. To better assist, please tell us a little more. What services are impacted? Do you have issues indoors or outdoors? What model is your cell phone and is the software up to date?
~Maria
The issue is not with my phone. I have two phones that are different models (personal and work). My wife has 2 phones (iPhone and Android). There is no cell signal indoor or outside. It affects voice and data.
Thanks for sharing those details with me, Saclayton5. It sounds like we need to take a closer look into this and help find a solution. Please be on the lookout for a private message from me, since we will need account access to assist further.
-Joseph
I look forward to your timely response. I am extremely frustrated and looking at other carriers. Your attention to this matter will help me decide if I am going to stay with Verizon.
Did you see the response to your questions?
I don’t believe there has been a resolution to this issue as I too have the same problem. I think the resolution may be to switch carriers at this point. Verizon does not appear willing to update their infrastructure in the city or near the lakefront to address this
We are sorry to learn you are experiencing the same concerns. We'd love to get to the bottom of this and work toward a resolution. Please keep an eye out for a Private Message from us so we can assist you further. -Kristen
Start a new topic or ask questions in the open forum.
