I’ve been experiencing persistent signal issues daily, particularly in specific locations like my workplace. These issues have severely impacted my work and studies, as I rely heavily on my phone and hotspot for work-related tasks and data for classes. The problem started after my partner upgraded their phone to the new iPhone. Since then, we’ve encountered dropped calls and data not working, with the reception indicator showing “SOS.”
We’ve reached out to Verizon and their tech support team for about a month now. Initially, we exchanged one of the affected devices, hoping it was the root cause. However, we received poor customer service from the local Verizon representative, who refused to address the issue despite not finding any apparent problems. Eventually, we got a replacement phone, but the problem persisted.
We then contacted Tech Support for guidance, but they repeatedly suggested the same troubleshooting steps and recommended paying for a coverage plan to improve our reception. I’m hesitant to do so since I’m already paying for a service and shouldn’t have to pay more to use it as intended.
I’ve noticed that the signal issues are only present in specific locations as I’ve started having the same issue traveling in the areas where my partner normally works, while they’re fine at home. Therefore, I believe the problem lies in those locations and not with our devices.
We visited a different local Verizon again to address the issue further and were advised to have Apple run a diagnostic to determine if there’s a problem with the phone or the service alone. We went to Apple and found no issue with the device. I’ve consistently contacted Tech Support to provide every detail possible, but my requested support remains pending.
Right now, I’m left feeling hopeless and forced to removing my line for my hotspot and switching to another service provider to access data for work and studies.
Solved! Go to Correct Answer
Hi, it seems like you having issues with your network in certain areas, please visit our wireless outage & network notifications FAQs to learn more on how to troubleshoot the issues that you are having with your network. You can also visit our service outage page to report service outages and check network status
From what you're describing, it's not your phone at all, but your workplace is in a dead zone for some reason. There are many reasons why dead zones occur, so it's hard to say what the root cause is. If you can't use WiFi while at work and the lack of cellular service is causing this many problems, you should do a free trial of the other guys' networks (I'm assuming you have a dual SIM, eSIM capable phone) and use whomever works the best.
I agree that the area I am addressing is a dead zone. I do not have dual-eSIM. The eSIM of the phone was replaced multiple times and data was reset as well. We use a hotspot which is also through Verizon and that does not get any signal as well.
Can you use WiFi on your phone while at work? If you're not able to do a free trial of the other carriers, then the next best thing to do is to ask your coworkers who they use and switch to whatever carrier that is. It's tough not having a working cell phone when you need it for work, school, etc. You'd be taking the chance that the other carrier might not work well at home or somewhere else you go to regularly, though.
Your spouse posted in this thread as well; if either of you want to contact Verizon support directly at the forums, send a private message (it's the envelope icon at the top right of the forum page, works like email) to @vzw_customer_support . If your spouse's phone can do a free trial of another carrier, that's another option to see how the other guys perform at the places you frequent.
P.S. - Since you mentioned troubleshooting with Apple, I'm guessing either you or your spouse has an iPhone. The majority of newer iPhone generations support dual SIM (from Google search): I will say Google missed that iPhone 15 and I would presume iPhone 16 are both eSIM only.
You can set up Dual SIM with the following: One physical SIM and one eSIM; supported on iPhone SE (2nd generation), iPhone XR, iPhone XS, iPhone 11, iPhone 12, iPhone 13, and iPhone 14, and later. Two eSIMs; supported on iPhone SE (3rd generation), iPhone 13, and later.
More info on using 2 SIMs from Apple:
https://support.apple.com/guide/iphone/use-dual-sim-iph9c5776d3c/ios
Having reliable service at all times is our goal. We want to take a deeper dive into your recent experience. To keep your account information secure we will reach out in a PM.
-Toni
Hi, im the spouse of this user, I was informed to leave a post to receive a private message, feel free to get in contact with me to further address this issue please and thank you
Hi there Jkasandra! Your satisfaction is our number one priority and we always want you to have adequate service. I will be sending you a private message so we can get some more info and look at your account.
-Erica
Hi, it seems like you having issues with your network in certain areas, please visit our wireless outage & network notifications FAQs to learn more on how to troubleshoot the issues that you are having with your network. You can also visit our service outage page to report service outages and check network status
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