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Service for an entire neighborhood in Nokomis, FL

I would like to report poor service for the entire neighborhood represented at 217 Ortelle Terrace, Nokomis, FL 34275. This is general knowledge by both homeowners and contractors; their advice is "switch to AT&T".

Multiple phones, many different people, clearly a dead zone. As soon as I walk out the door and get away from my home wifi, data is gone. At best, I go to airplane mode, then back on, and if I'm lucky I might send a text. But try sending a picture over text, not gonna happen.

Can't get any browser to work, cannot get data through spotify, etc.

My expectation is after a few months, this needs to get resolved. If not, I will indeed switch - all four unlimited lines will get transferred. Verizon will lose that money, and I will give it to AT&T or T-Mobile.

Message to Verizon: "Can you hear me now?"

Comments

Verizon_Support

I'm sorry to hear you are having poor service at this location, Icarus43. When did this start? This is the same on all 4 lines? How far do you have to travel for service to improve?-Joe

SynthpopAddict

While I'd have to think Verizon is aware of the dead zone, Rome wasn't built in a day either, so unless you want to wait who knows how long for network improvements, the local advice of using Blue Logo Place is your best bet. Of course, they just got hacked 2 days ago and their whole network went out for a day last month, so maybe try asking if Pink Logo Place works OK?

ktwofish

I live a few miles from the original poster, but in the general area (Vermeer Drive, Nokomis, FL). Our cell service is VERY disappointing. In and outside of our home, we have one bar of service. To get better connectivity / reception, we have to drive about 1.5-2 miles to I-75 or US 41. I am seriously considering changing from Verizon even though I have been a customer for many, many years.

Verizon_Support

We're sorry to read about the issue with service in your area. We want to take a look. When did this start? What services are affected? ~Peter

SynthpopAddict

Uh...please read the posts.

In response to @ktwofish
though, if your service is that abysmal with only getting 1 bar all the time unless you're next to a major highway - carriers make it a priority to cover interstate highways - it sounds like you're better off switching to Blue Logo Place per other advice from people living in same area. At one bar, the signal strength isn't reliable enough for calls to work well and in an emergency situation you don't want your call to be cutting in and out. Alternatively, there's getting a 4G LTE extender from Verizon, which may help, or investing in a 3rd party cell phone signal booster system, which would certainly help, but such systems are also quite expensive.

Icarus43

I think the request for additional information is part of the problem. You have been told the services that are affected - why ask again?

It didn't just "start" to not work - it has never worked since moving to the area 2 years ago - why ask when it started? Irrelevant question, but it goes to your goal - prove it is my phone and not your cell tower.

Stop asking questions geared towards fixing my phone - it isn't my phone. You have the area/physical location. Get an analysis out here for coverage and data. You don't need to ask questions so you can tell me to reboot my phone. The solution is to have Verizon analyze the area for problems with your own equipment so a proper fix to NO data can be put into place.

NO DATA. Can you hear me now?

Icarus43

Private message did nothing. I am giving up.

You win Verizon - you managed to waste months of my time without analyzing the area with an actual human being investigating the cell coverage.

Going to transfer service to AT&T.

Verizon_Support

We are sad to hear you feel this way. At Verizon, we strive to provide a great service experience. Let us have the opportunity to help and review your situation a little closer. I'll be sending you a Private Message, please reply to it, so we can get started.

~Maria

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