I would like to report poor service for the entire neighborhood represented at 217 Ortelle Terrace, Nokomis, FL 34275. This is general knowledge by both homeowners and contractors; their advice is "switch to AT&T".
Multiple phones, many different people, clearly a dead zone. As soon as I walk out the door and get away from my home wifi, data is gone. At best, I go to airplane mode, then back on, and if I'm lucky I might send a text. But try sending a picture over text, not gonna happen.
Can't get any browser to work, cannot get data through spotify, etc.
My expectation is after a few months, this needs to get resolved. If not, I will indeed switch - all four unlimited lines will get transferred. Verizon will lose that money, and I will give it to AT&T or T-Mobile.
Message to Verizon: "Can you hear me now?"
I'm sorry to hear you are having poor service at this location, Icarus43. When did this start? This is the same on all 4 lines? How far do you have to travel for service to improve?-Joe
I live a few miles from the original poster, but in the general area (Vermeer Drive, Nokomis, FL). Our cell service is VERY disappointing. In and outside of our home, we have one bar of service. To get better connectivity / reception, we have to drive about 1.5-2 miles to I-75 or US 41. I am seriously considering changing from Verizon even though I have been a customer for many, many years.
We're sorry to read about the issue with service in your area. We want to take a look. When did this start? What services are affected? ~Peter
Uh...please read the posts. 😉
In response to @ktwofish though, if your service is that abysmal with only getting 1 bar all the time unless you're next to a major highway - carriers make it a priority to cover interstate highways - it sounds like you're better off switching to Blue Logo Place per other advice from people living in same area. At one bar, the signal strength isn't reliable enough for calls to work well and in an emergency situation you don't want your call to be cutting in and out. Alternatively, there's getting a 4G LTE extender from Verizon, which may help, or investing in a 3rd party cell phone signal booster system, which would certainly help, but such systems are also quite expensive.
Thank you for the suggestions. I have had to use WiFi calling at times.
I think the request for additional information is part of the problem. You have been told the services that are affected - why ask again?
It didn't just "start" to not work - it has never worked since moving to the area 2 years ago - why ask when it started? Irrelevant question, but it goes to your goal - prove it is my phone and not your cell tower.
Stop asking questions geared towards fixing my phone - it isn't my phone. You have the area/physical location. Get an analysis out here for coverage and data. You don't need to ask questions so you can tell me to reboot my phone. The solution is to have Verizon analyze the area for problems with your own equipment so a proper fix to NO data can be put into place.
NO DATA. Can you hear me now?
Icarus43, we understand that reliable service is important, and we're sorry to hear that you've been having issues with our service for 2 years. Part of the troubleshooting process will require us to ask some of these questions, and gather as much information as possible. In the event that the issue is still unresolved after troubleshooting, we can then lift a ticket to our network engineers. To best assist, we'll be sending a Private Message.
~Izzy
Following up on our previous message. If you still need assistance, please provide us with the information previously requested to continue.
~Freddy
Okay, I will play along and see where this goes.
You asked, "When did this start?" Then, you asked, "What services are affected?"
It started two years ago (as I already stated). Today - June 25 it was non-existent service - no data, no phone calls. Airplane mode, restart phone, it goes to SOS and you get nothing. Eventually, you might be able to make a phone call for about 45 seconds and then it drops. NO DATA. Is this enough information on this question, or are you going to ask me the same questions in a different manner?
NO DATA, NO PHONE CALLS.
Get an agent out here with a sniffer and see for yourself how dismal the service is here. Knock on doors and talk to the neighbors - most of them have switched to AT&T already, since the problem does not get resolved, we only get more of the same question presented to us in different ways to prolong the no-action response from Verizon.
Go ahead, ask me another question, like "do you have another phone that you can check to see if the problem is only on this one phone?"
Perhaps ask me if this is iPhone or Samsung.
Perhaps ask me if I rebooted the phone.
Go ahead, ask me another question, I have my bowl of popcorn in hand.
Thank you for these details. We would like to access your account for more information. We sent a Private Message to assist you.
~Geo
While I'd have to think Verizon is aware of the dead zone, Rome wasn't built in a day either, so unless you want to wait who knows how long for network improvements, the local advice of using Blue Logo Place is your best bet. Of course, they just got hacked 2 days ago and their whole network went out for a day last month, so maybe try asking if Pink Logo Place works OK?
Private message did nothing. I am giving up.
You win Verizon - you managed to waste months of my time without analyzing the area with an actual human being investigating the cell coverage.
Going to transfer service to AT&T.
We are sad to hear you feel this way. At Verizon, we strive to provide a great service experience. Let us have the opportunity to help and review your situation a little closer. I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
Start a new topic or ask questions in the open forum.
