The past couple months my signal has dropped progressively more often. I'm missing several incoming work calls a day, not receiving voicemails, and getting "Call Failed" when trying to dial out about 50% of the time. I have already replaced the eSim and I have now replaced the whole phone (iPhone 15 Pro), then found out my neighbors are having the same issue. We have all lived here for years and have never had a signal issue. Wi-Fi calling and roaming are both enabled. Our home internet is Fios and is also constantly freezing on work meetings and just buffering if we try to stream netflix/hulu/etc., even with only one device connected to the wifi at a time, which was not an issue in the past.
mie23, we understand the importance of a reliable connection, and are sorry to hear about the signal issues you've been experiencing for the last couple of months. We'd love to help take a closer look, and work towards a solution. Please tell us, does this happen at home only? What signal do you see on your phone when calls drop or fail? To clarify, how are texting and data services working?
~Izzy
It happens at home and when walking around our neighborhood. There used to be 4 bars. Now there are usually 2 bars and then suddenly 0 bars. Texting works, as once I get home from work I get several texts throughout the night to return work calls because people weren't able to call me which is a problem when I'm on call. To call out, I usually have to go into Airplane mode for a minute, then turn it back off and have a signal again.
mie23, thank you so much for the additional details you've shared. This is far from the experience that we want for you, and we certainly want to make sure you're not missing important calls while you're on call. We'd love to take a closer look into this. To best assist, we'll be sending a Private Message.
~Izzy
I've been experiencing calls dropping in mid conversation too. I just chalked it up as an atomspheric issue, because it was happening during the recent Aurora borealis event.
We know how important it is to stay connected, and we are here to help. When did this problem start? What is your ZIP code? Is this affecting other devices?
~Freddy
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