Ultra slow network speed in evergreen ridge, mission Viejo, CA when nearby at Trabuco Hills Center is +1Gbpm. What's going on? Is this a sales pitch?

[mpickle002]

What gives with the suggestion network slowdown while nearby speeds have skyrocketed to +1Gbpm?

[mpickle002]

Speed data should have been stated in bps (not bpm).

[vzw_customer_support · Accepted solution]

Resolution Update: Support was able to confirm that the slow network speeds impacting this 5G Home device were resolved. If others encounter similar issues, common factors can include temporary network disruptions, equipment issues, and/or the device position. 
 
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
 
Our team is also available for account support via Private Message.

~Izzy

[mpickle002]

Anyone with experience using quad pro or quad mini duo antenna?

[vzw_customer_support]

Thanks for letting us know. I am sending you a Private Note. -Ross

[SynthpopAddict]

If the speeds in some areas are that good, it's because mmWave spectrum was introduced there.  The downside of high-band 5G is the radio waves don't travel very far at all (I've read ~1500 feet elsewhere).  When you get outside of that range, you'd be picking up some other spectrum.  Low-band 5G will run in the same speed range as LTE.  If your neighborhood falls outside of the 5G coverage area, then you'll get LTE.

Another potential cause for data speed being slower is network congestion...if your speeds pick up late at night, then heavy traffic on the towers is factoring into your speeds.

[vzw_customer_support]

mpickle002 Thank you for reaching out. We are sorry to hear about the network speeds. We will be sending you a PM

-Harry