Verizon 5G service in Wake Forest NC

[Skern]

For the past month or so, the service is so bad for Verizon that I’ve even seen SOS appear randomly. Calls drop all the time. Verizon’s ‘suggestion’ was to turn Wi-Fi off. Seriously??? Ever tried to update the OS without Wi-FI? Every time I check network status for my specific location it shows poor connectivity, and states the issue should be resolved in 48 hours. But it hasn’t been. Before you ask 😉 my phone is less than a year old, the OS is current, my network at home is gigabit. I have to go outside the house to get more than a single bar. Just like the old days twenty years ago.

[vzw_customer_support]

Thank you for being a customer with us. We are sorry to learn you are having trouble. We certainly want to make sure you are having the best service possible. Be on the look out for a Private Message so we can investigate this further. 

-Kristen

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support we were able to confirm a Network Extender was the best solution for your issue. The Network Extender is designed to address indoor coverage situations. An excellent guide to common Network Extender questions, is this FAQ: https://www.verizon.com/support/4g-lte-network-extender-faqs/

If you have a similar issue and need any help, please contact us for support. -John