Verizon service

[Sunnydays7]

I’m not sure what’s going on with Verizon lately, but the service has progressively gotten worse. At this point, my phone often doesn’t ring at all when someone calls—it either sends the caller straight to voicemail or doesn’t register the call until hours later. In some cases, I only find out I missed a call because I receive a voicemail with no indication of a missed call beforehand. I’ve reported this issue to Verizon multiple times since it started last year, but it has only gotten worse—especially since February. When I’m home, it feels like a complete dead zone. I often have no bars and have to constantly reboot my phone just to get a signal. After nearly five years with Verizon, I think it may be time to consider other options. I’ve opened countless tickets and no one can ever figure out why it’s happening and I keep doing the same things over with resetting my network settings along with whatever other IT suggestions that Verizon has but nothing has helped. 

[SynthpopAddict]

Is your signal strength poor also when you go outside?  If it's great outside but you've got no bars indoors, there is something inside your home which is interfering with the Verizon reception.  I have seen this occur personally around anything which generates a strong electromagnetic field.  Another user reported in an older thread they discovered their home internet WiFi router was somehow interfering with their Verizon cellular service where they also had no bars indoors.  When they swapped out their internet equipment for newer stuff, then all was well.

If the signal isn't great outside either, being indoors can weaken it even more, in which case your options would be to try a Verizon network extender (those work best with cable internet, although one user reported they got theirs to work with fiber internet), investing in a 3rd party signal booster system, or switching providers.

[Sunnydays7]

I definitely think its worse when Im home. But the missed calls and the poor service in e  affects me wherever I go. Work, grocery store, etc.  Its annoying to say the least and Verizon is honestly not interested in helping me. 

[SynthpopAddict]

@SUZINEFF  Have you checked that your carrier settings on your iPhone are up to date, and also that the rest of your software/apps are up to date? The carrier settings are something which can be manually updated on iPhones, but Android users can't do it.  Also see my other comments below.

@Sunnydays7  Don't know if Verizon has given you a new eSIM, or resynced your phone to the network.  Another thing which could be causing the problem is if your neighborhood didn't use to have 5G, or if you used to only have "regular" 5G, but 5G UW has been brought in.  Something I've noticed for over a year now where I live is 5G equipment being used to run everything (including older 4G spectrum at times).  If your account hasn't been set up to allow you to use all the available spectrum, then your phone will be running strangely because it's "stuck in the past".

[SUZINEFF]

I have the same issue on Iphone 16pro and my signal strength is fine inside & outside  & biggest problem is I dont know when i am missing calls bc I am receiving some calls.

I just had an realtor call me and say they caslled 2x yesterday and lvm and i dont have missed call in call log nor do i have a vm either 

i have reset the network, phone, did every trouble shooting step possible and just purchased this phone in march 2025 and all software is updated too

any help would be appreciated

[vzw_customer_support]

We want to make sure all your calls and Voicemail are received. Please reply in your private messages to continue working with your issue. 
For anyone else that is experiencing issues with their calls or voicemail, please make use of our troubleshooting assistant.

https://www.verizon.com/support/devices/#mobile 

If the issue continues, or you need additional help, please don't hesitate to contact us. 

https://www.verizon.com/digital/nsa/nos/ui/ngd/contactus

-Luis

[vzw_customer_support]

Hey there, Sunnydays7, sorry to hear you've been running into issues with your service! We appreciate you working with us and want to make sure you have the answers you're looking for. So we can best assist, we will be reaching out via Private Message.

-Lauren

[Sunnydays7]

UPDATE:

after speaking with the Verizon agent, I was told the reason for my poor service is due to what could be a congested cell site or a technical issue with the cell tower. Upon further investigation, the agent said that they could see that  the 2 closest cell towers were not functioning at their full capability and that this has been going on since late June at the latest which would contribute to why I have been experiencing the increase in dropped calls, not receiving calls, etc. When I questioned what my options were,  I was essentially told l that there really was no fix for this and that the best they can do was to submit a ticket which could take around a week for someone to acknowledge it and then another week before someone actually goes out to the towers if enough people in my area complain AND/OR  Verizon could offer me a Wi-Fi extender which could potentially not work. These are not appropriate solutions as I’m paying for CELLULAR service. So as far as I’m concerned my best option is to honestly switch to a different company after being a Verizon customer for several years. This is beyond disappointing to say the least. 

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to your service issues. The issues are specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need 

-Rosie