Just switched to Verizon from T-Mobile (2 months with T-Mobile) after over 20 years with AT&T. Finding that all carriers are horrible. Stayed with AT&T forever and put up with the awful customer service because we never had issues with coverage or connections. Switched after string of issues last year that were not acceptable. T-Mobile was given very short trial after realizing they had lied and misled me about plan activation and timing of the rebate they were offering which led to not qualifying for $800 rebate after paying AT&T $1900 to break phone off plan. Next up Verizon.
Since December 15, I have spent at least 10 hours in chats with support because I do not have visual voicemail. The solution each time is to send a link to troubleshoot. Troubleshooting goes nowhere. Indicates there is an issue but the next screen sits blank forever with nothing happening. Support marks ticket resolved every time this happens. NOT RESOLVED AT ALL SINCE NO VVM. Account overview indicates 3 of 4 lines have visual voicemail activated but 4th line indicates eligible and has a link to enrol. This doesn't do anything, just tells me there is an error. Gave up on this issue and started using Google Voice for a work around (should not have to).
After reviewing first bill and usage, I found 100% of data on all 4 lines indicates 4g. WHAT? All 4 phones are newer and 5g. Always had 5g with previous carriers. Verizon map indicates 5g coverage all around us. Entire area all 4 phones would have been in over the last month is covered by 5g according to map. Somehow we are only using 4g when on data. How is 100% of data on 4g when 5g is available, all devices are 5g and we are paying for 5g on a network advertising 5g? This is ridiculous.
Hello, MCKMAAGFOVWIAG. Help is here as we want you to love your decision to be our customer. Please tell us more. Regarding the devices that you have and use, did you purchase them directly from us or are they unlocked from a previous provider? Also, what is your zip code? Which plan do you currently have with us?
-Natasha
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