Account stuck in limbo due to pending order

[lunaa34]

I am writing to you out of sheer frustration after spending the past 10 days trying to resolve an issue with Verizon Wireless, only to be met with incompetence, neglect, and complete failure in customer support.

My account has been stuck in limbo due to pending order #*****, which was placed online on March 7th. This has left my entire Verizon account in a state of purgatory, preventing any action from being taken—including the most basic request I have: porting my phone numbers (xxxx-xxx-***** and xxx-xxx-*****) to my wife’s new Verizon account.

To date, I have spoken to over 41 Verizon representatives—many of whom have either given up, transferred me aimlessly, or outright hung up on me. Four different reps have abandoned my case mid-call. This is unacceptable. My damaged phones are non-functional, meaning I am unable to perform standard Verizon authentication, which has only compounded the issue.

All I am asking for is a basic resolution:

Cancel the stuck orders associated with my account.
Allow me to port my numbers (xxx-xxx-***** and xxx-xxx-*****) to my wife’s Verizon account immediately.
This should not take five days and 41 conversations to resolve. It is baffling that Verizon, a global telecommunications leader, cannot process such a simple request efficiently.

I am escalating this matter to you directly because your customer support teams have completely failed me. I demand immediate assistance from someone with the authority to fix this now. I expect a response today with a clear resolution path—not another transfer, not another scripted excuse, but a real solution.

I trust you will take this matter seriously and ensure your team resolves it without further delay.

Sincerely,
Aaron 

[vzw_customer_support]

We're so sorry to learn of your experience with a pending order to port in your numbers, lunaa34. We are sending you a Private Message to take a closer look into what's going on. 

-Danielle

[SynthpopAddict]

Just an FYI, but the Verizon reps who post in these forums, I believe they are an outsourced company and not directly employed by Verizon, so not sure if things are going to be lots better.

Can't speak for the stuck order and why it can't be cancelled, but what you're trying to do with having your lines added to your wife's account is a Transfer of Service, not a port in.  If you were calling about that before, a lot of the times it goes to an overseas call center and that could have been confusing the people on the other end.

Transfers of service can only be done with postpaid lines; if one or both of you have prepaid lines, they are not eligible for service transfers.  There is more information on Verizon's website, if you do a search there for "transfer your service" for the terms and conditions.