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I don't even have the energy to regurgitate my entire situation again, since I have had to do it at least once per day for the last 20 days. as I seemingly start over from the beginning every single time I call support. The short version… I have a Verizon account and my wife just opened a Verizon account as we need to switch all the lines from my account to her account. We have had no issue switching 3 of the 4 lines but 4th line it has been over 20 days of calls and over 40hours on the phone and line still is not transferred. There has been many conversations with supervisors from multiple departments and multiple INC tickets CYS tickets. I we have been told over 10 times this would be fixed in 24 hours ALL LIES. Everytime we call the whole process starts over and over again. WHAT DOES IT TAKE FOR SOMEONE FROM VERIZON TO ACTUAL FIX ISSUES??? We have contacted BBB and now I guess only step left is to leave VERIZON for a company that actually cares and fixes issues.
Is the 4th line prepaid, while the other 3 are postpaid, or vice versa? The prepaid and postpaid lines are in different places within the company and even have different websites for logging into, so if this is the case, you can't have all 4 lines in one account.
Hello, abaxmeyerhome, we're very sorry to hear that you've been experiencing an ongoing issue with transferring one of your numbers. We certainly want to make sure you get the help you need. So we can better assist, we will be reaching out via Private Message.
-Lauren
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