Unable to activate new phone

Opted for a new phone and added a new line and new phone . Was told I could switch the phones around once they arrived with no issue. Attempted to do so and then was told I didn’t have the correct plan that I had just changed . Was transferred to another person and then cut off saying it was after hours. Have been a loyal customer for over 12 years . Highly disappointed and considering moving all lines and future lines elsewhere.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your Device swap issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

All comments

SynthpopAddict

If the new phone is tied into a contract, then you can't switch the devices around on that contract without breaking the contract. If you were getting some kind of message about the plan, maybe that's what it is, to keep you from accidentally breaking the contract and getting subject to early termination penalties? I have also read that swapping SIM cards between devices is no longer supported, and someone reported elsewhere that when they tried putting their old SIM card into a newer model of the same make of phone even, it totally broke the new phone and took a lot of finagling to get the new phone working again.

Verizon_Support

Hello 77RM13, I hate to see that you are having troubles with activating your new phone! Be on the lookout for a private message so that we can gather some more information.

-Joe

Verizon_Support