Out of the blue, my Backup Assistant plus started erroring out during backup. It states "Operation failed due to invalid authentication credentials". I haven't changed anything with my phone or phone plan. I have a Samsung S4.
tceckert0301, I understand your concern regarding this error message. I would be as well if I received the message. Have you recently changed your phone number? Do you know if all of your information is still automatically backing up?
TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I got the same error this morning. I haven't changed my phone number or anything. Do I need to change passwords or something. Does this mean I've been hacked?
Having a back up of your information is important. Let's make sure you can back everything up. Rest assured you are not hacked? Do you have the Verizon Cloud application downloaded on your phone? What happens when you go into that application? Has there been any recent updates on your phone?
JasperM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have not changed my number. I haven't done anything different. I let it back up in the middle of the night and I woke up to that message the other morning. It still won't let me back up. I have tried to do it manually also.
There was at least one other similar post on the forum Friday morning, and I asked for email updates because I got the same message. It's not just you.
Thanks for trying the manual backup, tceckert0301 . Our next step will be for us to reset the Backup Assistant Plus app. No worries on performing this app reset as nothing will get lost or erased from your device. We are just getting the software to “talk to” your contact list again. For the Samsung S 4 on this page go to “How to clear your app's cache(ID 77711) “ : http://www.verizonwireless.com/support/galaxy-s4-apps/ . In step 4, the the app you’ll be tapping is called “SyncMLSvc” or SyncService” . After clearing the app cache, then tap Force Stop. When these are completed run the BackUp Asssistant Plus app again, and let us know your results.DavidH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is still giving me the same error.
I am getting the same error too. Nothing has changed. Woke up this morning and the message was there. Please help!
berbo,
We do not like to hear of these issues. What make/model device do you have? Do you receive the same error when trying to manually back up the device?
LindseyT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
