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Restoring my contacts with back up assistant

Can someone PLEASE HELP ME!!! I purchased a new mobile phone and got a new mobile number as well... How do I restore my contacts from my old device to my new device that has a new mobile number as well

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Ann154

What model of phone is your old phone? What is your new phone model? Did you have BA installed on the old phone? Did you have a MyVerizon account for the old phone to access the Backup Assistant?

So many questions generated from the tiny bit of information you have given so far.

murryrob

olds phone had back up assistant on it

old phone was a cosmos

Verizon_Support

Hi murryrob,

The new phone number would only be linked to your Backup Assistant on the old phone if you changed your number before changing the phone. You can run Backup Assistant on the new phone to see if anything transfers over. If nothing does, your option will be to take both phones to a Verizon store where they can transfer the contacts from one phone to the other.

Thanks,

MariaC_VZW

Please follow us on Twitter @VZWSupport

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