Samsung Stratosphere will not connect to network.

[kharney19]

My Samsung Stratosphere will not connect to the mobile 3g or 4g network.  I have restarted my phone multiple times.  I have put the phone in "airplane" mode and then turned that off.  Turned the actual mobile setting on and off.  It will not connect.  I have 5 bars for a signal and the wi-fi works fine.  Any solutions?????  Thanks!

[pastparticiple]

I had the same problem off and on with my first Stratosphere.  I just had it replaced yesterday and have had no further problems (so far, at least!).  Perhaps a warranty replacement would be in order for you as well.

Good luck!

[#3]

kharney19,

I know it is very frustrating when data services are not available. I appreciate the efforts you've taken to restart the phone. Is this concern is happening in every location or an isolated area? Please try removing the battery and the SIM card for about 20 seconds then re-insert them both and power the phone back on. That is the most common step to resolve connection issues. The phone may also benefit from a hard reset in order to restore the data service to the phone. If you continue to have issues, please PM me for further options.

Thank you!

[lilwolf17]

Adam,

I am having the same data connectivity issues with my Stratosphere.  I purchased it in October, and it has been spotty for two months.  Verizon sent me a replacement about a week and a half ago.  It seemed to be doing a little better, but I am now without connectivity again today (for at least 4 or 5 hours now).  I've checked every setting, rebooted, took out the sim card, everything.  Needless to say, I'm quite disappointed with the technology.  I am not in a 4G area, so I keep it on CDMA mode.  Will Verizon just simply continue swapping out the phone for the same model, or will I have the opportunity to swap it for another model?  I'm only three months into my renewed contract.

Thanks,!

[lilg2010]

My problem is identical to yours.  No 3g/4g since day 1!  Today i received my replacement (which happens to be refurbished) with the same problems.  Just got off tech support and they are sending me a 3rd Stratosphere!  This is a well known issue that Verizon doesn't seem to care.  Must be a glitch with the new technology not recognizing 3g/4g.  Tech support informed me I can get a alternate phone but I would have to responsible for the battery and battery cover $50+!!!  This is outrageous!  Why even bother selling 4g phones in area with no 4g???

[lilwolf17]

That is crazy! You should be able to exchange the entire phone.

I spoke with another rep the other day. She said she has the same phone. She recommended switching my roaming access from totally off to totally on. I did, and it seems to keep the connection more often. However, it still goes out on occassion.

I think Verizon cannot admit the Stratosphere is flawed.

[lilg2010]

Exactly!! I got my 3rd Stratosphere and guess what, same problems with connecting to network.  On phone with tech support and all they can do is send a 'ticke' to network support and will get back to me in a week.  Im ready for a swap back to 3g.  Verizon use to be the best, but boy ho things change!!  There is a obvious problem with there 4g phones as evident with all the forums online.

[alyssa0102]

You would be better off just wasting more money on a new phone honestly!! Worst phone verizon has to offer. have fun getting a refurbished phone even though you paid for a brand new one every month!

[nozzlenut225]

I just recently purchased the Stratosphere and have been plagued with connectivity issues as you described. These issues were usually solved by powering the device off and on again. Today, however, I can't get the phone to work no matter what I do. I'm currently on hold with VZW tech support. It's really pathetic that VZW has these issues with **bleep** near every device they sell and they continue to refuse to admit that they have MAJOR software issues. Thankfully, my contract is up in early 2012 and I can switch to another cell service provider. I've had enough of Verizon's "smoke & mirrors" show!

[melsh24]

I had the same problem, my rep did a factory restore, it worked ok..until I downloaded the batterysaver + task killer.  I immediately lost service.  Another factory restore, and it is working fine.  I have not downloaded that ap again, and it seems to be working fine.  Did anyone else recall downloading the same ap??  Just curious.  I am getting a replacement phone just to make sure there are no other issues with the phone itself.

[meowlly]

I actually had the same problem, as soon as I downloaded that app my mobile network hasn't worked since.

[Dave-in-Decatur]

I don't know if this is exactly the same problem, but I just read this article:

http://www.pcworld.com/article/241967/sleazy_ads_on_android_devices_push_bogus_battery_upgrade_warni...

It suggests that popup ads for battery apps (which apparently often appear in games) can sometimes cause the app to download merely by touching them; and that some of these apps not only don't work but are security risks, stealing your contacts, phone IMEI number, and other data you don't want to lose control of. The article is worth a read, I think, especially for people like myself who are new to these phones.

[DougNAZ]

I just deleted a battery app based on other comments here and my 4g came back.  I have had the app for about 4 weeks and it has caused my no problems, but over the last three days I have not had any connection except when I was on WI-FI at home or work.  I called today and the CSR was really nice and suggested a few things but nothing she said to do help.  I just read about someone having an issue with the battery app, deleted mine and the 4G light came on at the top of the phone.

[x3colleenox]

i got my phone replaced yesterday for the same reasons.... could not get data connection..... it is working now but im nervous this won't be the end of my problems

[987bigcats]

I am on my second stratosphere and I am still having these data connectivity issues, half the time I try to make a call and get a message that mobile network is not available.  Have been on phone with tech support for at least FIVE hours (at different times) and I must say its getting old.  And I'm only two months into a new contract!!!

[#16]

Hi 987bigcats:

I completely understand your frustration. I did some research on this issue, and I found that there is new software in the works to improve data connectivity on the Stratosphere. When the software update is available, it will be pushed to your device.  I don't have an ETA yet for the availability of this software update, but I wanted to reach out and let you know that Samsung is aware of this, and is working on new software to get it resolved.

Some general things to try in the meantime:

1) Pull the battery.

2) Ensure that data roaming is set to on. Settings> Mobile Networks> Global Data Roaming Access> Allow All. Note: This will only charge you data charges if you travel outside the United States.

I hope that helps. Let me know if you have any questions or concerns in the meantime.

Thanks,

MikeS_VZW

Follow us on Twitter @VZWSupport

[Scott_57]

I hope it's soon as I too am on phone #2 (since 1/5/12) with the intermittent connection/signal loss on my Statosphere.  I should not have to pull the battery to force the reboot to get a signal.  When the signal is lost, the phone auto reboots in an attempt to get a signal, often unsuccessfully.  This often occurs multiple times. 

I have already dropped it back to 3G and just adjusted the roaming settings to on.  Hope the push occurs soon as I may seek to change phone models if this technical issue is not reslolved soon and I hope Verizon stands behind their customers.  We are paying a lot to have such unreliable service.

[gbison]

FYI

I just got off a chat direct with Samsung support.  They do acknowledge this issue is real and are working on it.  I have attached a screenshot of the chat conversation with Samsung for you to view should you wish to see.

So with any hope, they will actually fix this soon.

[hockeymom03]

Putting the phone on global roaming worked for me-we will see for how long-Just bought for a birthday present for my son and he cant connect to his email or apps

[ohp920]

I am having the same problems with all four of my stratosphere's. I have pulled the battery and sim card out so many times I think I have worn the back cover off. I have also done a hard restart in hopes that this would fix the problem with no luck. Any suggestions on what I need to do? or how long am I going to have to suffer with no data and still have to pay for it?????????????????????????????????????

[sknd]

ME TOO!!!  Only now my issue is the opposite with the CERTIFIED FACTORY NEW phone that lasted less than a day.  Now it won't connect to the wi-fi network.  Verizon Wireless Technical Support solution......BUY A DIFFERENT PHONE AT RETAIL PRICE AND ENTER INTO ANOTHER 2-YEAR CONTRACT!!! I spent several hours at a Verizon store, where they changed my SIM card and did several tricks including trying to go online via their mobile hotspot.  The phone DOESN'T WORK on wi-fi, but seems to work on everything else.  We'll see how long this will last.