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Verizon google play carrier billing gone from phone

I'm currently unable to use Carrier Billing. Was directed here by the company that handles this billing process. I've done this TWO times. This does not work. I'm still unable to use the feature. Please don't post a fix unless it has a success rate or others can vouch. This just doesn't work and I think you got lucky.

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Comments

Verizon_Support

xTye,

Sorry to hear about the trouble you have been having with the carrier billing. We want you to have a good end user experience! I want to get that up and running for you.

Let's get to the bottom of what is causing the problem. Sounds like you have already worked with billtomobile.com . If they are referring you to us then we want to check things we have control over that would prevent you from using the service. If I can ask a few clarifying questions we can get to the root of the problem and get that working for you. Are you registered with My Verizon at verizonwireless.com ? Do you have text messaging blocked or any other blocks on your line? Do you get an error message when you attempt to use carrier billing? Have you reset the google playstore app (force stop / clear data)? What make/model phone do you have? Have you ever been able to use carrier billing?

The questions I have asked are related to the most common reasons people have trouble with carrier billing. I'm sure once we get to the cause of the problem we'll get you back in business!

Sincerely,

BrianP_VZW

Follow Us on Twitter @VZWSupport

xTye

I have no blocks on my account. The option just isn't there when I attempt

to make any purchases.

On Jan 12, 2014 5:14 PM, "Verizon Wireless Customer Support" <

Ann154

There is an option that is a much less hassle then trying to get carrier billing to work in my opinion. It is purchasing a Google Play Store gift card or two and loading it onto the Play Store account.

xTye

I realize that, but I'm not going that route just so Verizon can be let off the hook. I'm not being given a feature that I fully qualify to use.

Tidbits

The problem... It may not even be Verizon. From time to time some one from some carrier is having problems. Doesn't matter who when where what. What do they all have in common? Google Play Services.

It's Google's payment system that carriers have to opt into.

xTye

It's quite odd that it only affects my line and not the other 3 in my

account then...

Tidbits

Much like me on T-Mobile every now and then. AT&T as well. The only thing in common is Google payment system. Ironically for me Verizon has been !ore consistent than the others. However my coworker has never had trouble with T-Mobile.

akmartin11

I, as many others, am also having the same problem. I think I reached my limit one month and it kicked it out. I have tried to reset everything, but still says "your device is not provisioned for carrier billing." I have called Customer Support and she told me that I could indeed change it from my phone, but I can not find it anywhere. I have the Galaxy S4.

Thank you for any help!!

xTye

Good luck. Verizons still not answering any help.

Slikfang

Had this problem since last year and everybody just yells its not our fault... Bs Verizon fix this NOW!

GG3

I too have the same problem. Up until this month I have been able to use this feature and now I can't. My account is current and I have no blocks - it's just gone. I called Verizon and spent over an hour on the phone with Tech support. They couldn't figure it out. I have tried all of the suggestion on Google Play, etc and nothing works. I feel like Verizon has let us all down. I have always had good service from Verizon, but not this time. I have a Droid Razr M and am going to get a Galaxy Note 3, but now I'm considering changing to a different company. I have been with Verizon for over 10 years and don't want to change carriers, but I'm angry. This is an issue Verizon should figure out what has happened. There are so many people with this problem. WHAT'S UP VERIZON????

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